Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"large number of furniture pieces that are either damaged or totally broken"
"extremely disappointed"
I am extremely disappointed with this experience.
"Dreadful experience"
Dreadful experience, large item missing, poor response from customer service, goods not unpacked and boxes and packaging not removed as per the contract. Wish I had spent the extra and gone with Crown.
"Was told my goods will take 6 weeks..."
Was told my goods will take 6 weeks to get to Perth but alas they were picked mid September and got the goods on the first week of December and that's 11 weeks and on delivery 4 boxes were missing and my wife was made to sign without both parties counting the boxes and on following up the boxes somehow were left at the warehouse and had to be delivered the day after! Your guys insisted they delivered all only to find them at the warehouse.
"my poor experiences with this company"
We had had reservations when signing up with EconoTrans Removals in South Africa regarding their association with ConroysRemovals given the very average ratings that we found Conroy had received on various internet sites.
Our fears were founded when, on receipt of our goods, we had a significant number of breakages and damaged items. This partly had to do with the packing, which was done by the South African counterpart, but after having sight of the condition in which things were loaded into the container in Cape Town, it is clear that some of our items had been heavily handled by Conroy on the Sydney side in loading and unloading through the quaratine and delivery process.
Conroy, more so, lost one of our boxes - this just points to poor processes in that they cannot ensure complete delivery of what was a relatively small consignment.
After sending them an email detailing the breakages / damage / missing items, I am yet to get a response from Conroy, particularly with regards to what they are doing to track the still outstanding items.
We also found their office staff to be somewhat reluctant to assist regarding an item which quarantine had held back claiming that it contained bark (which we, with the assistance of Econo Trans' Managing Director), proved it was not.
I will certainly be adding my reviews to the relevant internet sites to advise of my poor experiences with this company and to serve as a warning to others.
"never use your service again"
All my letter lounge sweet is got little rips in corners every single one of them I'm not happy at all I will never use your service again and I won't recommend to my family and friends.
"Contact between Conroy and Simpsons in Uk was poor"
Contact between Conroy and Simpsons in Uk was poor and Conroy were informed by me that i had a shipment coming. Information from Simpsons did not match the info given by Conroy, this i believe was Simpsons fault as they informed me by having Simpsons do all the packing would make custom clearance easier. This was not the case and Simpsons warned of possible quarantine fee, not definite ones. Simpsons also said the container to arrive at my doorstep would be sealed and be the same container from start to finish. I understand this is not practice but removal companies need to be clear on the procedures from start to finish. Conroy, i hope, have contacted Simpson Uk and told them to be more honest with fees and charges on arrival and container switches. Whats the point in giving me the container number and seal number when nothing matches on arrival? Please add not sure to questions 2 and 3
"Am feeling very concerned"
Am feeling very concerned and devastated as we received an email from Simpsons who are receiving our goods into UK stating that most/if not all the boxes in the container are crushed, lots of the boxes have been opened and that alot of our belongings were loose and lying in the bottom of the container. Obviously I have not seen this myself as I am still in Australia. I cannot give you good marks and recommend you to others based on the email received from the removal company in the UK. I just hope that nothing is missing or broken but it is not sounding very positive!!
"Terrible service"
The reason we choose conroy was because of delivery times we were told. As of now its 4 weeks after or expected date and still have no furniture. Terrible service especially seeing we paid extra for container to leave immediately from collection of our things. No one mentioned that it wouldn't leave till 2 weeks after. Living in a house with no furniture for a month on a blow up matress isnt fun. 28 April was collection of our things. We still dont have them!!!
"I am very disappointed in your services"
I am very disappointed in your services as you lost one of my boxes and not contacted me about it, of which it had a laptop in!!! A lot of my stuff was broken and wrecked, I don't believe that people's belongings are handled with care as they should be, the guys that dropped my belongings off were rude, so unhappy with the service on the NZ side.
1 Star
First and foremost i would like to clear up that on the pick up from Australia to NZ was an absolute delight so friendly and great service both from our consultants and the guys who did a great job in picking up our stuff. However since the arrivial in NZ this has been an absolute nightmare, i dealt with two consultants in NZ that only answered when quarantine was doing a check, hey dont get me wrong was little bit ticked when i had to pay an extra $250 all part of the procedure, water under the bridge now but dealing with a couple of despatch personell in NZ whom i dont wish to name 1st delivery was ok 10 mins late 2nd delivery was just as bad was told it would be here at a specific time and it was a no show had to make a call when it would be delieved and was told the nxt day at a specific time again no show and 3hrs late made a phone call again and was only abused by a despatch officer because he didnt make himself clear about which number he was looking for and to have someone like that yell at me as far as im concerned rubbish service in NZ......well he finally got my 1 item left to me and to think i was the bigger person to apoligise to him and not once did he apoligise to me for his behaviour all he said was it wasnt my fault AUSTRALIA 5 STARS........ NZ GET STUFFED my own country, would have loved for you to speak to my husband that way.
"The Australian side was very good, NZ side very poor "
The Australian side was very good NZ side very poor One of the guys That unpack our gear is a no in criminal Of the area And was not allow on the premises were we are living Subject to a $2000 fine Went on how easy it is to break in to were our gear was being stored . Great gear was damaged Truck driver didn't care Australian side true professionals Ex kiwis Nz side look like they had been on the dole for the last 10 years
Conroy Team, Unfortunately I have had a very negative experience. I have been left with a large number of furniture pieces that are either damaged or totally broken. Measures that could have been taken my your team to mitigate this risk by placing delicate / fragile furniture items in boxes etc or wrapping and taping would have assisted but sadly this did not occur. I received a number of furniture items being placed on a trolley with no protection and with boxes on top of them and I had to be constantly repositioning boxes that were not stacked safely. I would have thought given the value of our contents that more care and attention would have been taken to the transport of our possessions. I am extremely disappointed that our vacuum cleaner was never delivered. in addition we were not given the opportunity to check off boxes when they arrived on the second delivery so there could be other items missing as well but we are not aware of the loss at this point in time. My wife & I now have no vacuum cleaner and have to go through a protracted insurance process plus the time it will take to obtain repair quotations / replacement quotations and everything involved in this process.