Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"The office person was rude to deal with"
"Made moving very stressful and hard"
Took 16 weeks to arrive. 2 items damaged. Poor communication. Made moving very stressful and hard.
"16 weeks to arrive"
16 weeks to arrive. Hard to get updates n reasons why. Two items damaged.
Very poor
"unhelpful"
- Conroys delivery staff were rude, unhelpful and gave me incorrect information
- Staff refused to unpack my goods and several items were damaged and broken
- There were delays to our shipment and no one contacted me- I had to chase them up
- I was unimpressed that we were charged a very high minimum rate relative to the size of our shipment
"delivery end in Napier has been terrible!"
The service we received from the Brisbane end was excellent however the service we received from the delivery end in Napier has been terrible! The delivery people feel asleep in their truck during their lunch break and we had to wake them up to get back to work! They had no idea on how to put things back together such as our TV and they damaged some of our furniture whilst unpacking! The insurance process has been terrible! I am still waiting on claim forms to be sent through from 2 weeks ago! No one returns my phone calls so I am constantly having to call back!
"service was poor"
We have used Conroys previously with no problems whatsoever however this time I would have to say the service was poor. On the removal day I was given a time of between 12 and 1.30pm. At approx 1.45pm I had to make a call to see where the men were. I was told that they were running late and should be there by 3pm. No prior contact had been made to apologise for them being late. I then had to call again at approx. 3:15pm as they still had not arrived and again no contact had been made with me to apologise or let me know where they were. I was told this time (after making a very sarcastic remark with regards to how long a job should take) that they were in Caboolture and wouldn't be too far away. At approx 3:50pm I once again had to phone and this time I requested to speak with the owner or the manager. I spoke with the Manager and voiced my disappointment. The men turned up at 4pm. I do not blame the removal men as they had a big job prior to ours and should not have been given our job as well. They worked very hard while they were here even though they were exhausted. I blame the company for overloading their workers. The whole experience this time was not enjoyable but stressful to say the least.
"large number of furniture pieces that are either damaged or totally broken"
Conroy Team, Unfortunately I have had a very negative experience. I have been left with a large number of furniture pieces that are either damaged or totally broken. Measures that could have been taken my your team to mitigate this risk by placing delicate / fragile furniture items in boxes etc or wrapping and taping would have assisted but sadly this did not occur. I received a number of furniture items being placed on a trolley with no protection and with boxes on top of them and I had to be constantly repositioning boxes that were not stacked safely. I would have thought given the value of our contents that more care and attention would have been taken to the transport of our possessions. I am extremely disappointed that our vacuum cleaner was never delivered. in addition we were not given the opportunity to check off boxes when they arrived on the second delivery so there could be other items missing as well but we are not aware of the loss at this point in time. My wife & I now have no vacuum cleaner and have to go through a protracted insurance process plus the time it will take to obtain repair quotations / replacement quotations and everything involved in this process.
"extremely disappointed"
I am extremely disappointed with this experience.
"Dreadful experience"
Dreadful experience, large item missing, poor response from customer service, goods not unpacked and boxes and packaging not removed as per the contract. Wish I had spent the extra and gone with Crown.
"Was told my goods will take 6 weeks..."
Was told my goods will take 6 weeks to get to Perth but alas they were picked mid September and got the goods on the first week of December and that's 11 weeks and on delivery 4 boxes were missing and my wife was made to sign without both parties counting the boxes and on following up the boxes somehow were left at the warehouse and had to be delivered the day after! Your guys insisted they delivered all only to find them at the warehouse.
"my poor experiences with this company"
We had had reservations when signing up with EconoTrans Removals in South Africa regarding their association with ConroysRemovals given the very average ratings that we found Conroy had received on various internet sites.
Our fears were founded when, on receipt of our goods, we had a significant number of breakages and damaged items. This partly had to do with the packing, which was done by the South African counterpart, but after having sight of the condition in which things were loaded into the container in Cape Town, it is clear that some of our items had been heavily handled by Conroy on the Sydney side in loading and unloading through the quaratine and delivery process.
Conroy, more so, lost one of our boxes - this just points to poor processes in that they cannot ensure complete delivery of what was a relatively small consignment.
After sending them an email detailing the breakages / damage / missing items, I am yet to get a response from Conroy, particularly with regards to what they are doing to track the still outstanding items.
We also found their office staff to be somewhat reluctant to assist regarding an item which quarantine had held back claiming that it contained bark (which we, with the assistance of Econo Trans' Managing Director), proved it was not.
I will certainly be adding my reviews to the relevant internet sites to advise of my poor experiences with this company and to serve as a warning to others.
"never use your service again"
All my letter lounge sweet is got little rips in corners every single one of them I'm not happy at all I will never use your service again and I won't recommend to my family and friends.
The office person was rude to deal with. In one phone conversation where I was asking some question about where our belonging were up to she got all defensive and rude to the point I had to ask her to watch the way she was speaking to me. Our quote was 3 to 5 weeks and it was 7 weeks. My sons collectible Lego items worth $1,000's that were labeled fragile were carried in with the boxes the wrong way up and the majority of it was smashed to pieces. The unpacking service was basically non existent, considering that's what we paid for. Our leather lounge and a wooden book shelf had tape stuck to it that left marks when removed.