Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Contact between Conroy and Simpsons in Uk was poor"
"Am feeling very concerned"
Am feeling very concerned and devastated as we received an email from Simpsons who are receiving our goods into UK stating that most/if not all the boxes in the container are crushed, lots of the boxes have been opened and that alot of our belongings were loose and lying in the bottom of the container. Obviously I have not seen this myself as I am still in Australia. I cannot give you good marks and recommend you to others based on the email received from the removal company in the UK. I just hope that nothing is missing or broken but it is not sounding very positive!!
"Terrible service"
The reason we choose conroy was because of delivery times we were told. As of now its 4 weeks after or expected date and still have no furniture. Terrible service especially seeing we paid extra for container to leave immediately from collection of our things. No one mentioned that it wouldn't leave till 2 weeks after. Living in a house with no furniture for a month on a blow up matress isnt fun. 28 April was collection of our things. We still dont have them!!!
"I am very disappointed in your services"
I am very disappointed in your services as you lost one of my boxes and not contacted me about it, of which it had a laptop in!!! A lot of my stuff was broken and wrecked, I don't believe that people's belongings are handled with care as they should be, the guys that dropped my belongings off were rude, so unhappy with the service on the NZ side.
1 Star
First and foremost i would like to clear up that on the pick up from Australia to NZ was an absolute delight so friendly and great service both from our consultants and the guys who did a great job in picking up our stuff. However since the arrivial in NZ this has been an absolute nightmare, i dealt with two consultants in NZ that only answered when quarantine was doing a check, hey dont get me wrong was little bit ticked when i had to pay an extra $250 all part of the procedure, water under the bridge now but dealing with a couple of despatch personell in NZ whom i dont wish to name 1st delivery was ok 10 mins late 2nd delivery was just as bad was told it would be here at a specific time and it was a no show had to make a call when it would be delieved and was told the nxt day at a specific time again no show and 3hrs late made a phone call again and was only abused by a despatch officer because he didnt make himself clear about which number he was looking for and to have someone like that yell at me as far as im concerned rubbish service in NZ......well he finally got my 1 item left to me and to think i was the bigger person to apoligise to him and not once did he apoligise to me for his behaviour all he said was it wasnt my fault AUSTRALIA 5 STARS........ NZ GET STUFFED my own country, would have loved for you to speak to my husband that way.
"The Australian side was very good, NZ side very poor "
The Australian side was very good NZ side very poor One of the guys That unpack our gear is a no in criminal Of the area And was not allow on the premises were we are living Subject to a $2000 fine Went on how easy it is to break in to were our gear was being stored . Great gear was damaged Truck driver didn't care Australian side true professionals Ex kiwis Nz side look like they had been on the dole for the last 10 years
"Delay in trasportation"
The delay in trasportation, and delivery of my cosignment once in Australia, was unacceptable. I sssume that it was forgotten about as it was collected on the 25th February and on the 23rd April when I called to check the delivery date, my consignment still had not left NZ. I don't accept the explanation that shipping volumes across the Tasman were down to the degree that this delay could be justified.
Contact between Conroy and Simpsons in Uk was poor and Conroy were informed by me that i had a shipment coming. Information from Simpsons did not match the info given by Conroy, this i believe was Simpsons fault as they informed me by having Simpsons do all the packing would make custom clearance easier. This was not the case and Simpsons warned of possible quarantine fee, not definite ones. Simpsons also said the container to arrive at my doorstep would be sealed and be the same container from start to finish. I understand this is not practice but removal companies need to be clear on the procedures from start to finish. Conroy, i hope, have contacted Simpson Uk and told them to be more honest with fees and charges on arrival and container switches. Whats the point in giving me the container number and seal number when nothing matches on arrival? Please add not sure to questions 2 and 3