Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersWhen we booked through Conroy we were told that our furniture would take 10-12 days to get from Brisbane to Perth. 2 weeks later I called to find out where it was, my partner and I left messages but know one would get back to us. Eventually was told a date (3 weeks after pickup ) the day came and gone. I called, they said another week. I spoke to 2 gentleman Gary and Lee and they were so helpful and went above and beyond to help a very fustratsted women out. The removalists that dropped it off at the destination were great and the ones that picked it up.
I have forwarded an email to Kim with details
It started so well......I would like to first state that the pick-up in Brisbane went smoothly. I was advised that the goods for storage would remain in the same closed container and delivered when requested in Melbourne. The delivery turned up early on 19/12/2022 which was great. On the day of delivery, the inventory list of items provided was not mine. It had my name and reference number but the items belonged to somebody else. Luckily, I had my copy from the pick-up. When the truck was unpacked my TV, which was packed by Conroy, the screen was damaged (unwatchable), there was somebody else's TV in the container, my outdoor dining table was damaged and a cushion missing from my couch. The delivery guy said he spoke to the manager and I was advised that I would be contacted by the manager to discuss the damage and missing item within 1 hour. I wasn't contacted that day and when I followed up the following day, the manager denied all knowledge of the phone call to his staff or the damaged items. He stated that the container had not been opened prior to delivery to lose the cushion, to which I replied that couldn't be possible as somebody else's TV was in the container and delivered to my house. I submitted my claim to the insurance company on 20/12/ 2022 and after numerous follow ups I finally received contact from them over 3 1/2 weeks later. I lodged a formal complaint on 11/01/2023 to hope to avoid posting a negative review but as of 17/02/2023 I have still not recieved a response. The service from Conroy has been very disappointing. P.S. The cushion was eventually found in Northern QLD on 19/01/2023 and transported back to my home in Melbourne.
The guys who handled pur stuff were great, its just the storage administrator that i deal with is not okay. She even hang up on me and telling me that the phone just disconnected but its not because she even cut me off by saying “thank you and have a great day” and hung up. I paid so much for this, amd i dont deserve that kind of treatment
The removalists were arguing with one another during the pick up of my things. Came an hour early with no notice and rushed my collection. Upon delivery I find 2 bags missing, smashed boxes, it's as though someone played soccer with my belongings. A broken side table, black dusty finger prints all over my material headboard and bed frames which are CREAM coloureD. A missing laptop from one of the most badly damaged boxes (porter robe)
This was the most disguietingly sloppy and disrespectful customer service and delivery I've ever encountered. I've moved interstate 3 times over the last 3 years with other movers and HAD NO ISSUES. I purely picked conroys because your website stated genuine care and handling of items and wrapping of bedding and materials. My bed head and frames left wrapped. Arrived unwrapped and marked and dirty. Appalling. And now I have to go through a tedious insurance claim to provide quotations on repairs. After relocating interstate and starting a new full time job, finding a new home, I have NO TIME TO FIND QUOTES ON THIS! I paid insurance to be covered not to spend time I don't have to go looking for quotations on poor Man handling. Disgraceful.
I moved from Melb to Toronto with Conroy in July 2018. I contracted Conroy to ship half my belongs to Toronto and place the other half in storage with Conroy. Several issues with the pickup.(parking not assessed) and significant challenges with the drop off of goods in Toronto (mis communication and delays). In addition several key items were not delivered. Please refer file. . In Dec/Jan 2022 I came back to Melb to request the rest of my items to be shipped to Canada. While going through my stored items I discovered extensive damage to many items. I was advised that the items I wanted shipped would be shipped in Feb 22. Based on this information I brought 3 cases of wine (worth over 5,000) to be shipped to Canada as well. The shipment on FEb 22 was cancelled. I was advised that Conroy wouldn't charge storage fees until the shipment took place. I was then advised my goods would be shipped in the sept shipment. The shipment was scheduled and whilst packing the ship I was advised that there was no room in the ship for my goods. . The mnager dealing with the shipments had no understanding of the history and that I was advised that my goods would be shipped as a priority. The insurance claim has not been settled as the person handling the insurance believes that my goods were shipped. During this process I have been sending many emails as well as calling the respective managers however with no resolution. I am a Director of a Travel business and I have never seen such poor customer service and communication. At this point I am not aware of what the current status of any of my precious posessions. The whole experience has been unprofessional and exceedingly disappointing. I have not received communication from anyone to provide an update. I would like an update ASAP
Left feedback several days ago and requested a response from Conroy but nothing yet. I expect a phone call from Conroy not just an email saying sorry you are not happy. I have issues which need to be resolved. Not at all happy with the state of my furniture. Plus my industrial sewing machine was torn apart without us to see how it was to go together again, not just a simple matter of putting it back in place.
Enormous amount of damage and broken items some of which is irreplaceable
The Irish contractor team were expected to pick up at 10 am on the agreed date, they didn't turn up until 4pm. They tried contacting me earlier, but unfortunately my phone was inadvertently muted. When they finally arrived, it just became a show of abuse and aggressive behaviour which even the Qld state manager couldn't control. I though I was even in for physical assault from the agressive Irishman contractor in the KENT truck and his offsider. They refused to pick up my load and stormed off leaving a trail of verbal abuse. Luckily a Conroy employee team arrived next day to make good on the pickup, which I really appreciated. The delivery with Conry employees was first class though.
Was told it'll take 7-11 weeks but ended up taking far far longer. Was a few hidden costs that I wasn't told about ended up costing over $1000 more. Poor communication they should of kept me updated and aware of what's going on but instead I had to repeatedly call them to check up. Overall would not use their service and and would not recommend it
Where is my missing item number 158, that you know about?
In addition to this a crated piece of marble was broken, as you know.
And since delivery I have discovered a damaged and unuseable computer.
Please contact me regarding these matters.
Andrew Murray
Our TV and fridge were damaged in the move but we believe the damage may have happened in New Zealand before our goods were shipped, we say this because our items were meant to be packed at home by Conroy (a service we paid for) but instead were taken to the Mangere Branch for packing. So, we really don't know if the TV and fridge were damaged en route to Melbourne or before. I have lodged a claim and was offered a $1,000 NZD (minus $250 excess) cash settlement for the TV and fridge or we were advised to get them repaired by providing a quote for the repairs. Both these items are less than 2 years old with a combined value of approximately $4,500. We have struggled to get anyone out to access the TV and fridge for repairs, in addition to this we have been advised a call-out fee of $190 AUD applies to each item. We would be without the TV and fridge for at least 5-6 weeks so we would be further inconvenienced. I have asked the Mangere Branch to reconsider the cash offer settlement and to take into account that a figure in AUD would be more appropriate as we now live in Australia. After multiple emails, they have failed to consider our request even though our goods were insured for $21,000 and we paid $748 for the insurance.
As you can imagine I am extremely disappointed in the service provided, we understand that goods can be damaged in transit but it really is disappointing and unrealistic to expect us to be without goods for so long even though we paid for the insurance. We feel we have received an unfair offer that doesn't reflect market prices of goods for replacement - how are we meant to replace our TV and fridge with $750 NZD?