Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersCaused Damage
Very Poorly Handled
The items were very poorly handled right from the beginning. The movers did not package our items well. We moved our car to Australia and this was heavily damaged. Even though the car was insured, the amount paid by Conroy was not enough to fix the damages and I had to pay more from my pocket for the damages caused by Conroy. Many of our household goods, such as furniture, cots, and other units were either completely broken or heavily damaged. Some items we had to throw away as it is not repairable. I would definitely not recommend it. More than happy to show the proof of damages. Even though I paid Insurance for my household goods, Conroy has done nothing about the damages that were caused by them. Overall it's not the great customer service I have experienced and is very disappointing service.
Worst Service
Worst service lost our table went weeks without any communication until we contacted them and then the table turns up with bent legs and scratched.
Still I didn't receive my Courier here in New Jersey.
Our TV and fridge were damaged in the move but we believe the damage may have happened in New Zealand before our goods were shipped, we say this because our items were meant to be packed at home by Conroy (a service we paid for) but instead were taken to the Mangere Branch for packing. So, we really don't know if the TV and fridge were damaged en route to Melbourne or before. I have lodged a claim and was offered a $1,000 NZD (minus $250 excess) cash settlement for the TV and fridge or we were advised to get them repaired by providing a quote for the repairs. Both these items are less than 2 years old with a combined value of approximately $4,500. We have struggled to get anyone out to access the TV and fridge for repairs, in addition to this we have been advised a call-out fee of $190 AUD applies to each item. We would be without the TV and fridge for at least 5-6 weeks so we would be further inconvenienced. I have asked the Mangere Branch to reconsider the cash offer settlement and to take into account that a figure in AUD would be more appropriate as we now live in Australia. After multiple emails, they have failed to consider our request even though our goods were insured for $21,000 and we paid $748 for the insurance.
As you can imagine I am extremely disappointed in the service provided, we understand that goods can be damaged in transit but it really is disappointing and unrealistic to expect us to be without goods for so long even though we paid for the insurance. We feel we have received an unfair offer that doesn't reflect market prices of goods for replacement - how are we meant to replace our TV and fridge with $750 NZD?
When we booked through Conroy we were told that our furniture would take 10-12 days to get from Brisbane to Perth. 2 weeks later I called to find out where it was, my partner and I left messages but know one would get back to us. Eventually was told a date (3 weeks after pickup ) the day came and gone. I called, they said another week. I spoke to 2 gentleman Gary and Lee and they were so helpful and went above and beyond to help a very fustratsted women out. The removalists that dropped it off at the destination were great and the ones that picked it up.
I have forwarded an email to Kim with details
It started so well......I would like to first state that the pick-up in Brisbane went smoothly. I was advised that the goods for storage would remain in the same closed container and delivered when requested in Melbourne. The delivery turned up early on 19/12/2022 which was great. On the day of delivery, the inventory list of items provided was not mine. It had my name and reference number but the items belonged to somebody else. Luckily, I had my copy from the pick-up. When the truck was unpacked my TV, which was packed by Conroy, the screen was damaged (unwatchable), there was somebody else's TV in the container, my outdoor dining table was damaged and a cushion missing from my couch. The delivery guy said he spoke to the manager and I was advised that I would be contacted by the manager to discuss the damage and missing item within 1 hour. I wasn't contacted that day and when I followed up the following day, the manager denied all knowledge of the phone call to his staff or the damaged items. He stated that the container had not been opened prior to delivery to lose the cushion, to which I replied that couldn't be possible as somebody else's TV was in the container and delivered to my house. I submitted my claim to the insurance company on 20/12/ 2022 and after numerous follow ups I finally received contact from them over 3 1/2 weeks later. I lodged a formal complaint on 11/01/2023 to hope to avoid posting a negative review but as of 17/02/2023 I have still not recieved a response. The service from Conroy has been very disappointing. P.S. The cushion was eventually found in Northern QLD on 19/01/2023 and transported back to my home in Melbourne.
The guys who handled pur stuff were great, its just the storage administrator that i deal with is not okay. She even hang up on me and telling me that the phone just disconnected but its not because she even cut me off by saying “thank you and have a great day” and hung up. I paid so much for this, amd i dont deserve that kind of treatment
The removalists were arguing with one another during the pick up of my things. Came an hour early with no notice and rushed my collection. Upon delivery I find 2 bags missing, smashed boxes, it's as though someone played soccer with my belongings. A broken side table, black dusty finger prints all over my material headboard and bed frames which are CREAM coloureD. A missing laptop from one of the most badly damaged boxes (porter robe)
This was the most disguietingly sloppy and disrespectful customer service and delivery I've ever encountered. I've moved interstate 3 times over the last 3 years with other movers and HAD NO ISSUES. I purely picked conroys because your website stated genuine care and handling of items and wrapping of bedding and materials. My bed head and frames left wrapped. Arrived unwrapped and marked and dirty. Appalling. And now I have to go through a tedious insurance claim to provide quotations on repairs. After relocating interstate and starting a new full time job, finding a new home, I have NO TIME TO FIND QUOTES ON THIS! I paid insurance to be covered not to spend time I don't have to go looking for quotations on poor Man handling. Disgraceful.
Caused damage to a suitcase and decided to hide the damage by placing broken handle in washing hamper. Also damaged polished floorboards and decided to hide by placing chair over scratch.
The inability to take ownership or responsibility for damage and rude email topped it all off.
We very rarely leave negative feedback but decided that this was our only recourse after we gave you guys every opportunity to make things right.