Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersFirstly, I'd like to say the staff member who got us to the point of accepting a contract with Conroy's was amazing. The delivery and pickup staff were equally amazing. Everywhere in between was the most painful experience I've ever had to endure. From emails going unanswered, to being told the incorrect information it was extremely dissatisfying. The reason we picked Conroy's over the many other quotes we received was because of those initial interactions with the girl we spoke with. She was informative and attentive and as a customer, it felt as though it wasn't all about the money and getting us to choose Conroys. But once we were handing over to a different person life just got frustrating. It was almost like as soon as that money was transferred, busy was done. I moved to Melbourne to undergo cancer treatment, so don't really like to be following up trying to get answers about whats going on.
We'd originally requested our items to be stored. We were told $50 inc GST, and that the insurance we purchased would be valid while our items were in storage, but if we went with our own storage we'd have to go through our items as we only have two weeks to place a claim.
Prior to the items even going through customs checks - I sent by phone and email my new Australia number and address. I asked if we could find out the exact amount of storage, to see if it was better us just getting our items delivered to my sisters, where we are temporarily staying while I'm going through treatment. Heard nothing.
Then receive an email with a quote on storage, and that our stuff had arrived in AU. Okay sweet - only a few extra dollars over what we were quoted, but I noticed a storage charge - so I queried it. And got an automated response with another quote with insurance included in the price. I'm unsure of how hard it is to type a few words back to a customer. The next person proceeded to get offended by words that I'd typed in my email. So I responded - as I'm sure you will see. But instead of having my email replied - I got a phone call to say when our items would be delivered.
The question of "How long do we have to check our stuff and put in an insurance claim" has gone unanswered. I'm absolutely over attempting to follow this up so it was definitely $500 wasted - as we've had damaged items and now you've got your money and I've got my stuff, no one seems to care.
It's a shame that our experience turned out this way, especially when some of your staff are well equipped with customer service skills and providing information and following up - where as others clearly need simple training and a bit of basic knowledge on business processes.
I understand this feedback is just going to go into a black hole email that no one will read - seems its a common theme for Conroys.
Initial quote and dealings with Lee were fantastic. He was great to deal with. After that went downhill. Team showed up at our place to get our stuff and didn't know it was a full pack and inventory job. They only had 2 hours allocated and it took like 4. Inventory was rushed and done poorly. Example was "4 boxes of misc stuff". This caused issues when we went through customs. They stamped it but said we may have problems when the goods actually arrive and need to be cleared, the agent said the inventory was not very good and they might want to take everything apart to confirm contents because of that. Our goods arrived a month ago and the partner company here in Canada AMJ still have everything in their warehouse. They wanted me to drive 5 hours each way to them to get released. I refused and now am waiting to hear back from them. We paid for delivery to our house here and now they want me to drive hundreds of Kms to meet them. Ridiculous. We were told when we booked that I had to bring our customs forms to the nearest customs office once the goods arrived in country then the goods would be released and delivered to our house.
To get a hold of someone to give me an answer about my items in transit was absolutely terrible when we went to pick our bike up the battery was flat took them over an Half hour to fix the problem after we had travelled over an hour and told them the day prior that we would be riding the motorcycle away and they had myself my partner and my baby waking around in warehouse which made me feel like safety was not there as they had forklifts moving and driving around to us no hi Vis was and one of the grips on the bike were damaged on a brand new Harley Davidson i am disgusted in the company
We used Conroy removal to move our furniture from Ashburton New Zealand to QLD Australia early this year 2022 and I would say that this is one of the worst experiences we ever had because a lot of our stuff got damaged, broken dining table, washing machine, slow cooker broken into pieces, wedding picture frame and many more. When they unloaded our stuff in Townsville, one of the Conroy employees doesn’t have respect for our furniture. Even in from of my wife and son, he was very rough with our stuff and even dropped the washing machine.
Our furniture had insured with Conroy, and I paid that separately with them so that if there is something wrong, we can claim. After identifying all the items that got damaged, I sent a claim to Conroy NZ, and one of their employees in New Zealand offered me $250 and $100 for the washing machine. One of his conditions is, that I have to look for a repair shop and send him the quotations before he pays me. I thought he is a joke, so I stop dealing with him. He can keep the $100 for the washing machine and $250 for the other items if that makes him happy.
Our furniture had been delayed for weeks and when it finally arrived, you can’t use it because it got damaged. So, it ends up at a dumping site.
I will never use this company again, ever!
Unfortunately Im not very happy with your services. My rooftop tent did not come back with the rest of my stuff. Obviously it was not checked when it left Perth. I have been waiting especially for the tent as I am trying to set my truck up, and now there is this unnecessary delay and another long wait.
My 11 box's that were supossed to arrive towards the end of Feb and only just came last Friday . It was always me who had to call you to see where my box's were and i always had another excuse why they would be delayed another X weeks. Sorry but it's not good enough for a large company when people are depending on goods arriving to work and personal items such as clothes. ( Massive inconvenience ).
You lost one of my items
Uplift of goods done in a timely manner but at due date for drop off, goods were not loaded on the truck and I was informed that the driver did not have them to drop off. When finally delivered, 30% of my boxes were water and otherwise damaged Contents of water damaged boxes not recoverable as they were moulding
Cowboys, dropped our dryer because the delivery guys did not follow basic health and safety by putting mats down on a wet tile floor when offloading in heavy rain. One of the guys slipped, and broke our dryer. Put in a claim for this but was told it was an accident and Conroys will not accept liability. Did not even get an apology.
Boxes were packed comically bad, there were no boxes for hanging clothes items, instead they were just dumped into boxes resulting in everything needing to be re-washed/ironed after delivery.
Glad its over, will never recommend you guys to anybody.