Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersI had a horrible experience with Conroy Removals and I would never move with them again. I requested a quote for my belongings to be transported from NSW to QLD and requested two dates next to each other, thinking the truck would do the trip in a day or stay overnight somewhere. The Quote Acceptance I received back clearly stated those two dates for pickup and drop off, I was happy with the price. Pickup went well, the boys did a fantastic job of repacking my stuff. I waited by the door at the dropoff location for most of the day expecting my belongings, per the Quote Accceptance supplied by Conroy. When I tried to phone Conroy there was no answer multiple times when choosing the 'current booking' option, when choosing 'sales' I was able to get through. A customer service representative scoffed and basically laughed at the fact I thought my belongings were on the way, she advised they were travelling by rail and in a storage shed somewhere, that they wouldnt be coming to me for over a month. This was distressing as I had things I was expecting to have available to me that I would now have to go without. The rep was able to bring it forward so it was only another 2.5 weeks until delivery. I was also invited to travel 100+km to their depot and get a carload of boxes or pay for my own truck to transport everything. The boys in operations at depot and delivery were great.
I wrote an email regarding my experience with Conroy.
I also took pictures and sent them to Holland to show how my boxes were treated with fragile things in there.
Especially one of the man was creepy and rude.
I had a terrible experience. I was promised a delivery date by two people however my things weren't delieved on this date. When I wanted to have this rectified I spoke to the manager who did not assist at all. Terrible customer service all around.
Poor managing and customer service. Nobody seemed to be responsible for our requests. We had to enquire multiple times concerning whether and when the personal effects will be delivered to our domicile. We couldn't be sure when we will get hold of our personal effects until they were eventually delivered. We also lodged a formal complaint with Ryan whose written response is still outstanding. All in all customer service was very disappointing. As we have had to relocate many times for work we know what we are talking about.
Truck driver showed up early 3 hours early refused to drive the truck up to the house so had to fairy them down to the truck if it wasn't for the fact that our Ute was their they said that they wore going to leave showed up with said here only 120 tickets when they wore told that more might be needed no help when trying to get it sorted also was told by John that they usually send someone to check what is being sent didn't get that had to leave stuff that we wanted to take from the garage cause they used tickets on everything truck drivers from Perth end told us that they always should have a spare ticket roll so their was no excuse to not take the garage stuff
I would like to say that I left my boxes with Kerryn Summers at Aussie Moves in early October so as they could arrive in England in late January or there abouts, I was surprised that they didn't leave your company until late December. I received one email from you telling me that they were leaving and that they'd arrive on the 7th February which I acknowledged, I could live with that. BUT from that point I was left in the dark. No correspondence from anyone. Only that I was able to track the ship. I finally received my belongings on April the 6th. So, I was without them for 6 Months and was worried that I'd never see them again. No correspondence either from the people this end as they apparently sent one email to me to the wrong email address. I then tried to contact Karen Lindsay only to be told that she had left your company and she passed my email onto you. Which no one replied to. I then had to contact Kerryn Summers in Adelaide to sort it out. Just not good enough. Fay Atkins.
We understand the challenges with shipping and can accept the long delay experienced. What we don't accept is the poor communication and lack of customer service. A number of fragile items were broken and team could care less. Sales person lied to secure the sale. On a positive note the packets were excellent. New Zealand manager didn't even have the courtesy to respond to our complaint and passed it onto someone else which is indicative of the lack of customer service experienced. Overall a very poor service and would not recommend
Some of the goods were damaged.Mirror broken, 34" monitor crack screen, containers...
This could be due to either poor packaging by us or by the removalist throwing everything upside down, yes, when they literally dropped off the the stuff, they "dropped" off the stuff, either due to the heat or due to the heat in QLD.
We also paid quite a lot for the delivery also.
Best thing to do is hire a shipping container, load and unload yourself. You will take care of it, because it's yours not someone else's.
I'm not blaming Conroy, because there's no way they can control what the delivery guys do or even the transportation situation itself, but I just don't recommend this type of transportation to anyone who is body able to move their contents themselves.
If you are old and frail and you don't mind to risk your stuff being broken, this service is for you.
Kindest Regards
Bruce
I moved from Melbourne to Gold Coast. The move was a 1 bedroom apartment. Obtaining the quote was probably the easiest part. I sent through a detailed list and the sales office called me to discuss all my items so I would receive an accurate quote. Once the quote was sent through, I sent an email asking how long it would take and I was told 8-10 days. This is why I chose Conroy. My items would go by rail. I accepted the quote and paid the full amount, upfront Total $5,513. Packers arrived on 11th Feb. That went perfectly.Uplift - 11/02/2022ETA Delivery - 19/02/2022On the 17/2/2022 (2 days before my furniture was due to arrive) I phoned Conroy Customer Service from Gold Coat and was told that my entire container was not being uplifted until the 28th of February!!. I asked why, and was simply told,"I cant answer that". I phone customer service again the next day and was told numerous excuses, but confirmed uplift from Melbourne 28th Feb. But on the 28th February my container could not be uplifted due to the floods. There was no customer service!! I had to make contact with Conroy myself every time for any updates. I was out of pocket thousands of dollars for the inconvenience and any substitute furniture & clothing I had to purchase just to live. My furniture and all of my belongings did not arrive into QLD until 17th of March. 5 1/2 weeks in transit!! I understand that the rail was jeopadised due to the floods, but what happended bofore that? It was a horrendous experience. All I had was 1 suitcase with 10 days worth of clothes. I was told 8-10 days and it took 5 1/2 weeks. I should be compensated.
Your employees caused damage to the house we moved into and the company has done nothing to repair the damage. Every time we try to make contact to ask what is going to be done we are ignored. This company is extremely unprofessional and I would never use it again.