Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersDealings with the office were brutal .The representitive we were assigned was grumpy and incompetent .We were quoted random invoices charges to get our delivery and when called to get clarifications on the charges the representitive could not tell us why or what the charges were for . Representative would not put us through to manager to solve issue . Eventually with outside help we were given a credit NOT an invoice and our good were delivered .
My lamps are missing and boxes and couple of bags of clothes I haven't had the time to sort this out with the nz branch as I've started my new job in Wellington , I have contacted the nz branch twice they have not returned my phone calls , I AM NOT HAPPY AT ALL
Not impressed
My antique hall stand had one of the hat hooks broken, seems there was NO covering or proper packing of this item and the guy in townsville just wrote broken hook! not happy at all
Some of my belongings were lost and damaged.
The movers were rude and extremely unprofessional. The end-to-end service to reassemble furniture and other items was unable to be completed with most items. Will never use again and would not recommend.
Where do I begin? Packing good, Rhonda and Brisbane office very good, but 3 weeks after our goods got cleared in Christchurch from customs and inspection where are they??? I asked the question of Conroys Christchurch "why are my goods sitting goodness know where afternoon inspection for THREE WEEKS AND THREE days and they didn't give me the courtesy of a reply. it wasn't as if these goods were not expected, they were uplifted on may 12 from Brisbane. So please could someone please explain why it takes another 3weeks and 3 days for NZ end to deliver my goods. We paid a fortune for a good service and not only will NZ end respond to why the delay, the other communications have been way off. I got call from NZ office "What box number is your lawnmower in" what box are you medicines in? Really, that is what we paid you to organise. Then we get email complaining we need to fill out forms urgently. When I rang in a panic as to what we had not filled in the said "ohh we want your address" beyond inefficient. We had better get every box returned to us in good order after 3 weeks and 3 days sitting wherever they are. I would not recommend this company to anyone and intend to make an official complaint. Disgusting, the NZ office told me they didn't get an invortory form the goods marked correctly,n sorry dont believe that, Rhonda in Brisbane was very good, the issues are at the NZ end. We had a personal phone call from the MPI inspector to tell us our goods had passed, yet it was 4 days later before we got the email from office informing us of this and then to be told we would be living from our 2 suitcases for over two more weeks before they could deliver, bad form. Not happy at all.
Slow service furniture damaged and missing items
When we received our goods we had many items broken, damaged and missing. No one would answer our calls or help us.
Been waiting for goods to arrive and the first I'm told goods have arrived is by way of a invoice for storage