Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersMissing items. Fridge has been deeply scratched and it turned up broken. Delivery guys rude.
- non existent communication
- called multiple times for updates on shipment, was told on 4 seperate occasions I would receive a call back to advise me of updates,
-never heard back
- had to continually reach out, eventually asked for direct number of Sydney manager who was very helpful and delivered the items the next day
- when received items received bed frame was scratched in multiple places and parts had the frame had been further dis assembled and screws had been damaged
- total process took almost a month and goods were not received in the same condition I dropped them off in, no communication about when I would receive items even when I reached out multiple times across a period of a week
When I first contacted Conroy Brisbane I was told they don't hire containers tht I had to buy one so all up including packing etc I was under the impression I owned a 20ft container oh how wrong was I apparently I picked up the conversation wrong.
I was under this impression for 12 mths then I was told by Conroy NZ tht all my stuff was being delivered by truck I was quite taken bk by this and was told to contact Conroy Brisbane and spoke to a salesman but of course I'm wrong and picked him up wrong to which he should have said u have brought the space of the 20ft container not the container well he NEVER said tht originally.
so I'm not a happy customer at all as I didn't even pack a whole house to move granted I filled the container.
in my eyes and others I should be in titled to what I paid for,I have asked for original itemised receipts to which I know the first quotes had container on them etc BUT of course I haven't been given these just the receipts of payments.
I do have emails but did have phone calls as well the first quote stated tht container would be delivered to my NZ address so reall what does tht tell u?
I am too upset to make any further comments.
Very confusing from start to finish. I ended up paying for 7cbm more than my original request due to uncertainty of volume, nobody discussed this with me. The packers just mentioned that what they have to pack is is much less than the container size. I never were asked to sign consignment form, so missing items are just not found. On delivery a large 2m TV table was carried into my house, totally unwrapped. When I informed the man that it wasn't mine, I was told it was as it came with .my container, however on checking the consignment list, he saw it wasn't there. When they finished emptying the truck and unpack my outdoor furniture, there was no chairs or footrests. Only 2 tables and 3 boxes of cushions. Again I was told that there were no chairsor footrest or even outdoor furniture on my list- yet the tavle and cushions arrived. Dealing with Conroy Auckland has been stressful and unnecessary unkind. They are very much aware that the insurance excess is $5000, do if they loose or damage something with less replacement value- they simply don't care. Very very disappointing.
Been waiting for goods to arrive and the first I'm told goods have arrived is by way of a invoice for storage
Dealings with the office were brutal .The representitive we were assigned was grumpy and incompetent .We were quoted random invoices charges to get our delivery and when called to get clarifications on the charges the representitive could not tell us why or what the charges were for . Representative would not put us through to manager to solve issue . Eventually with outside help we were given a credit NOT an invoice and our good were delivered .
My lamps are missing and boxes and couple of bags of clothes I haven't had the time to sort this out with the nz branch as I've started my new job in Wellington , I have contacted the nz branch twice they have not returned my phone calls , I AM NOT HAPPY AT ALL
Not impressed
My antique hall stand had one of the hat hooks broken, seems there was NO covering or proper packing of this item and the guy in townsville just wrote broken hook! not happy at all
Hi,
If the commercial team was very good, the packing has been terrible. Except for the team leader on site who obviously was a professional, the rest of the team did a disgusting job. Things got packing with no care ally all. For instance, but not only: soaps were not wrapped and leaked in the box on our belongings, removalists' rubbish got thrown in the box with our belongings, hard squashed under books, clothes throws in the box instead of placing the piles of clothes netly, one bed fame damaged, an so on. Removalist at destination were as chocked as me of the poor work done at packing. i am terribly disappointed and fell abused.
i will never neither use Conroy Removals anymore not recommend their services, quite the opposite actually.
Regards