Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others6 weeks to get to Darwin, tool it would be delivered on Tues 13th and that you would get local company to confirm. I havent heard anything from local company so l ring you up only to find out it wont be able to be delivered unil 17th. On further questioning of conroy operator he told me you had this inform,ation last Thursday but didnt bother to inform me. Disgraceful! I used Conroy for moving and storage on many occassions - not anymore!
What a bad service! Extremely disappointed in the service that has been provided both in NZ and AUS. Your customer support and communication is well below average and your DOOR TO DOOR service provided is a load of crap.. fine print - your not delivering half of my goods to my front door. Which the conversations I had with your staff on the phone led me to believe you were able to deliver all of my goods. I will not be be using Conroys again or suggesting you as a company to any of my family or friends.
I have used Conroy's for several moves in the past both between New Zealand and Australia and interstate within Australia. I have always had such great experiences with the way things are organised and with the care that has always been taken moving my belongings. This was not the case with this move and I wanted to pass the feedback on. Communication was poor, scheduling times for pick up and drop off both were disorganised and meant that other things that were being done at the houses were compromised, and most of the things that have been wrapped in plastic in past moves were not this time and came back either damanged or dirty. On the plus side this is the only bad experience I have had of many so I will definitely use you again if I need to move but would hope this standard is not the standard of the future.
I am very much disappointed from the service. Things went very well from Sydney team (they been so awesome) but NZ team is so poor in communication and delayed delivery of my shippment. I received email from Susan West on April 02, 2021 which was 17 days ago, saying "received shipping container at Napier Port, we will uplift cargo and trasnport to the warehouse for delivery to Wellington". Since then I am following up but no response from NZ team. Due to this poor service, my family is badly impacted because we already bought 10% of the things that we already shipped and suppose to get in due time frame of 5 weeks. I will be raising my concern to the consumer tribunal in AU/NZ.
Very disappointed that the staff had no idea of the extra things needed to bring a car that was project car. It could not be driven and was back to steal case. Gary was rude and spoke to my wife unprofessionally, yes she was upset but she did not deserved to be yelled at. As soon as they had our money the company did not care or were at all helpful. Upon opening our boxes every glass item was broken. We will never and will ensure others use Conroy's again.
The contents of our apartment were to be split, going two ways, some to Australia and some to Wellington. These instructions were not fully followed, with some items being sent to the wrong destination. One item (Dyson vacuum) disappeared. Three items were broken.
I was told that my stuff would be shipped out on the and arrived in Brisbane on or around the 7th of December. It wasn't until I made contact to see if everything was going that I was informed that my stuff was sirring in Auckland. I feel that contact from your company was very poor and nobody tried to touch base to let me know what was happening. I then had more issues in Australia as once again I had to touch base to find out where my stuff was as nobody reached out to inform me of any delays, of which there were. I then received an email letting me know that my stuff had cleared quarantine and would be delivered soon, but no date was given to when this would be. After about a week of not hearing from anyone I emailed the contact person in Australia and also called her to no avail. I then found another contact number where the gentleman on the other end found out my delivery date which was Thursday 25th February and the two guys who dropped it off were really great. I feel insight of all my raised concerns that the price I paid was not worth the service I received, and was put out of pocket as I required to go out and purchase clothing while waiting for my shipment.
Hi Packing in Perth was by one guy. It took him two days and he did a brilliant careful and considerate job. Loading was by two guys. It happened quickly but carefully and safely. We were disappopinted at the amount of time the container spent on Fremantle wharf. New Zealand arrival was later than expected. We received an email telling us that if were were not ready to receive goods we would be charged extra from 13th Feb onwards. We moved out of our airBnB and rented a top-end house from 10th Feb. We were ready on 10th. But on the 9th Conroy NZ say the goods are in Tauranga. Yes, there is covid and a port capacaity issue in NZ, but Conroy NZ commmunication is woeful. We asked about getting a truck to Tauranga to move the container. No reply. We get copied in emails to rail authority, all too late and lacking any sense of mattering. One email to us from Conory end with "if there are any items that require treatment such as fumigation, heat treatment, steam cleaning or destruction". A totally negtative comunication failing to account for Conroy advise we followed and Conroy's packing in Perth. When items eventually arrived 25th Feb there were 4 workers. They worked hard unloading the truck but lacked the ramps and trolleys used in Perth. They appeared reluctant to unwrap items. They had only one knife between four. We felt the need to lubricate their ethusiasm with 2 cases of amber liquid. When it came to re-constructing the beds they had no knowlege, skill or expereince. They also had no tools and were dependent on us finding tools in the 240 boxes and us loaning them tools. 50% of the re-construct was by us. Sorry, but very disappointing in terms of both commmunication and delivery service.
Some of my stuff arrived damaged and our mattress's has still not arrived after being given to somebody else. I dont know how this happened as I paid for a whole container, clearly someone else's stuff was put in our container meaning I paid for other people stuff to be transported!!...not happy I will.no longer be accepting the mattress as it has been with someone I dont know for over a week and for hygiene purposes I will not be accepting it and will be putting a claim in for a new one!...terrible service conroys!!
My toolbox was dropped, scratched and tools are missing from it even though it was locked. The lid is all Bend and damaged on the corners. Very disappointed with the end result of it.
The freight forwarder in the UK John Mason Transport were terrible to deal with - very rude and condescending replies to simple questions, plus misleading information. Due to their incompetence, we also ended up paying £56 in duty and taxes on 40 years old photos and books and memorabilia. At one stage they said I had to pay inheritance tax on my fathers ashes that were also in the box!! We have used Conroy removals on 3 occasions now and the 2 previous occasions (with other UK freight handlers) went without a hitch. I would seriously recommend reviewing your current arrangement with John Mason Transport for UK freight management. If we were to use Conway in the future and the consignment had to go through John Mason Transport, I would go elsewhere. Conway staff have always been courteous and helpful.