Customer Reviews

The customer service was very good,  and constant updates were great too, however our things took longer than expected to arrive.  I was told there would be a 2 week wait to pick up the packaging rubbish,  and several items were smashed,  including a very well wrapped garden statue that would have had to be dropped to be smashed like that,  I'm pretty upset about it as it was expensive and a memento of someone that had passed away.  

Plus a few smashed picture frames.  And they had packed 2 of my plastic boxes together which had smashed them,  if they'd been packaged separately they would have survived the move and not needed dumping. 

Delivery guys were fantastic - rang to say they were on their way; no hassle with delivering the boxes. However, Admin leaves a bit to be desired: Conroy were recommended to me by my shipping agents - it took almost a month (with numerous email chasers/calls) to get a quote for what I wanted. Similarly as I had not been invoiced when I was contacted to arrange delivery I requested an invoice; it was sent to me late the day before delivery and at 9am the following morning (the day of delivery) I was chased by email and phone to pay the invoice and told the delivery would not occur unless it was paid (I had paid it that morning but admin seemed to be overlooking that Conroy themselves were the reason for any delay).

We ended up with two boxes belonging to someone else , we had a missing chair, and a broken boxes so the things in it were put into another box and some stuff handed to us. we did have some breakages the items were glass wear that were put on the side of box so got broken. We didn't clam due to the excess on our insurance. We notified the office straight way re extra boxes and our missin chair. It did take a week to swap over. I do realise it was in December and the company was busy. 

Your packing and delivery staff are a delight. Nothing got broken. Whilst we appreciate that things move outside of your control your communication didn't meet our expectations and was disappointing. We were advise of a delivery day being Monday 6th or later that week. We had no contact so I emailed and rang persistently from the 6th when no delivery arrived. We had to plan alternate accommodation. I finally made contact and was advised of all your internal processes but no date could be given but likely the end of the week or early the following. The Ops Manager did not contact us. We did get a contact to ask if they could deliver our fumigated goods but were surprised when I said we had not yet received our shipment. We were later contacted and advised that delivery would be Mon13th. 

Again being a week late is not ideal but the lack of contact is not so sadly our experience was not satisfactory. Please do mention that you Melbourne and Auckland packing and delivery crews were absolutely excellent.

Disappointed with how long my goods took to arrive from Invercargill & the lack of communication from when they were collected. I had to chase up to see where they were & was told Conroys received paper copies of my details from RF Symon & no email to keep me in the loop. One of the boxes I got had also got wet but thankfully no damage to the goods inside it. Have used Conroys in the past & was happy with the service. I suggest any other companies you work in with follow your procedures & email you the relevant details to make it a smooth transition for your customers.