Customer Reviews

On unpacking our items, two drawer units were broken completely. The removal company this end opened them in my view to find them broken and expalined how they had been poorly packed and thet weight had been poorly distributed and that when packed had failed to be placed carefully enough to avoid damage. The units were pieces of furniture bought in Australia so not replaceable and were two of only four cabinets we brought back. it was suggested to me that the items had been stacked on top of one another and hence the additional weight worsened the damage. The comapany have taken photographs of the damage. 

Our shipment sat in Sydney for almost 6 weeks before it was delivered to us. Eventually we received an email stating that it was delayed because of bushfires, which might have been true if it was a week late, but it didn't explain the 5 other weeks. However, the automatic communication was good (at least I knew it wasn't in transit) and the movers who actually delivered the furniture were extremely helpful.

The delivery team was so quick to get out that they didn't unpack half of the goods.  We move a lot, and it's got to be worst we've experienced.  We are very easygoing, but this was really bad.  A lot of goods needed to be packed into the garage, which we understand, but there were many many items that shoud've been unpacked.  They also refused to install items, and said that we need to get them arranged ourselves???

The admin (office) process by Lucy was well handled, and information provided was good, and clear.

We had some furniture delivered in a broken condition.

If this was received in a broken condition by yourselves you should have communicated the condition to me prior to delivery.

The furniture was handeld on your premises and therefore I presume the damage was done by your company.  Econo Trans did not notice that anything was broken, we were not notified of any broken furniture.

As the truck was opened and the first pieces was removed from it, we immediately saw the broken leather chair, still in the wrapping but you could see new type was over the covering and the loose broken wood legs.  This was noted on the delivery papers.  The coffee table was totally broken, it was not noted on the delivery papers.

In future please let your customers know in advance of any damages then your customers can be prepered for the shock when their posessions arrive. Communication between yourself and your customers is of most importance.  

Hi, I have rated you as Yes I will use your services again & would recommend you but really not sure that I woul, when our goods arrived from storage there was a whole bunch of stuff missing & the guyts were great but had no idea that there was missing stuff & had to get anotehr truck bring our stuff later, not the best way to have experienced us getting out stuff which had been in storage with you for sometime. Communication was poor.