Customer Reviews

While my experience with Conroy was fine, there is definately room for improvement. There were little annoyances all the way through the process. For example, I first got a quote from a salesperson, but when I engaged Conroy to do our move, the final quote was much higher (due to living in apartment building). On the actual day of the move, I had told Conroy agents multiple times that they couldn't arrive before 9 am as advised by our building manager. I was assured this was fine, only to have the movers arrive at 8 am! A third annoyance is that every aspect of the move is handled by a different person, and you have to keep telling them what you wanted. Our belongings were being put into storage, as had been advised right from the beginning but I was contacted once they arrived in the country to organise delivery.

Very unfortunate timing for the feedback request. Sydney side were fantastic but I still haven't received my shipment. Every time I call for an update the times shift and I am assured of a call back that doesn't happen. The delay now means I will not be present when my things are delivered (still 2 weeks away) and I will not have access to my clothes when I start at my new job.

Service went smoothly, staff was super nice. The backoffice support could improve in two items: 

• Email responsiveness: be quicker to respond to emails. I would normally expected a 24 hour SLA, or proper notification of OoO situations., 
• Single PoC: Having to deal with multiple point of contacts is not useful, and a bit confusing. I got replies to my queries from two different resources within Conroy. I can't name a single person that I could deal from day one all the day to the end.

would like to pass on my experiences, with your moving company, Gary was the first person I had contact with he came and gave us our original quote, he was very friendly and experienced, he was the reason we decided to go with your company. So when we sold our house we got hm out again to do a final quote after deciding what we items we were taking with us. On the day of the removal there were only 2 removalists turned up when I was told there would be three or four. It was immediately obvious to the head guy that all of our possessions weren’t going to fit. Three quarters of the way through loading the truck a supervisor from the depot, a staff member called me, he offered no solution to the problem only to suggest that we prioritise what we wanted to take, when I told him that this wasn’t possible as the truck was already 3/4 full and the only way was to get the guys to unpack it all, he just kept repeating to prioritise, he kept referring to the 1st quote which was done before we downsized our possessions, and kept stating that he would charge us another $1400 to move what wouldn’t fit. He was rude, unhelpful and kept blaming me for the problem. I tried to explain to him that we had gotten rid of even more furniture since the last quote so we should have had lots of room left. We managed to pack the remaining items in the cars we were driving down to Tasmania, however this made for a very uncomfortable journey and extra expense, using extra fuel for more the weight. The 2 guys that packed the container did all they could to get everything in, and worked really hard. Unfortunately when the furniture was delivered, it was found that our dining room table was left standing and there had been a lot of weight packed on top which collapsed and crushed the legs, and the base of my daughters bed was also smashed. Our experience with the removalists was excellent, not much can be said for my dealings with the other staff member.