Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"professional and courteous"
Smooth Move
Final delivery was smooth, and overall pleased with the process. However, communication was choppy and inconsistent: the initial email i received stated that my goods had arrived at port, would take 10 days to clear, and I'd get another email as each step was completed. I then received an email 5 days later asking for a copy of my passport, but giving no update on the shipment status. The first concrete update came 11 days after port arrival, stating that everything had been cleared; more transparency during those 11 days would've been helpful. Delivery arrangments were also concerning: the same day I got the final clearance email, I got a separate email that "our operations department will contact you in 1-2 working days to schedule delivery." Two working days later, the same person emailed to say "I have tried to call the numbers you provided but it is advising the numbers are invalid", and "our crew are scheduled to arrive tomorrow between 12:30pm-2:30pm". This was frustrating, since all the numbers I provided were active/valid - they are international numbers, but Conroy is a business that manages international moves and should be very comfortable with international numbers. Also, the delivery was scheduled for the middle of a business day, with less than 24 hours notice, which does not seem reasonable. Once I called Conroy back, I was able to schedule a more suitable time the following day. I would use Conroy again, but would recommend others to be aware of this and manage communication accordingly.
Damaged Items
Damaged items received upon delivery and was advised that your office would contact me within two to three days. Have not heard from anyone within that time frame.
"boxes arrived intact"
Overall the service was quick and efficient, the staff were nice and the boxes arrived intact.
I found the prices too expensive considering what I shipped and paid when I later compared to other companies and even other orders within Conroy Removals.
A Few Items Damaged
Janelle in Melbourne was very friendly and helpful but told me that I couldn't get any insurance except for total destruction because Conroy Removals didn't pack the boxes. Also I am unimpressed that my antique camphor chest arrived sitting on its end on the floor without anything under it such as a blanket to stop the grazing that happened. My lounge chair had a leg knocked off and the fabric underneath was ripped.
- The men in Townsville who delivered my things were careful and very friendly so I would hire them again locally but not the removalists from Melbourne.
Ok Service
OK so customer service in Townsville 5 star great effort and very helpful nothing a bother, did a great job at clearing the load . customer service from Melb was about at their convenience, and quite uncompromising. It was just lucky that it worked out , coming in late on a day off other wise I would have lost a day at work . My main concern Several Main items of furniture had been knocked around, a couple of things broken. One Item of I had origionally had wrapped in a thick blanket with fragile on had been replaced with thin bubble wrap and the top damaged cant replace that its an antique. The load unpacking , the fellas did a pretty good job , didnt scratch walls or drop or damage furniture . so the damage happened else where in the journey. Recieved , something that wasnt ours which I sent back .
3 Stars
My boxes arrived and 2 out of 6 were very damaged. It's clear that they had been stacked and crushed. One box was significantly torn open and a patch job attempted by TNT. Not sure at what point of the journey TNT was involved moving from England to Australia. Fortunately only 2 glass picture frames were smashed. However the state of boxes suggest that not much care is taken in handling them.
Damage to My Goods
Im not sure whether i would use you again or not. I thought that staff were great, but damage to my goods because of negligent packing was really disappointing. I would also like to know what to do with all the packing boxes....I thought everything was supposed to be taken. I would appreciate someone calling me to discuss, thanks
Bigger Truck Next Time
I have used Conroy removalist for my last three moves. This move was very slow due to having a small truck resulting in a all day move . I have half the items I have in the past and this move took the longest time.
The guys where very friendly and helpful. I did miss having the older more experienced man we have had in the past.
I was devastated after a long hot day to discover my grandsons mattress had been left behind ( obviously a oversight from the guys ) . I had to arrange a friend to pick it up the following day.
I love Conroy removals and will always use the Townsville branch but next time would ask for a bigger truck.
3 Stars
Feedback regarding our freight shipment that arrived on Tuesday. All freight is accounted for but I have a problem with one of the LP cases. Both came packed in cardboard boxes with extra paper. There are no signs of damage to boxes but when i pull both cases out and put next to each other you can see there is a difference in height. When I turned one upside down you can see the damage on one case where all four legs have been pushed up inside case.
Teach The How to Play Puzzles
To whom it may concern. I found the old guy with grey hair. Apparently, he was their boss, not that friendly he had no people skills. However, the young guy's with the tattoos over his body was a fantastic removal he was very fast and loved his smile. As for the third person was bit clumsy but happy personality. You need to teach those too old people how to put furniture inside the house because if I didn't show them how to put my couch inside, they wouldn't find out how to put my couch inside the house. If I had to use removals again, I will still choose you people but not this to old Men, unfortunately, perhaps if you teach them how to play puzzles hope they will learn them better how to fit furniture inside the house.
Thank you
Kind Regards
Dashe
Table Destroyed
The reason we choose Conroy’s was because they moved us from AKL to BNE, which was fantastic. I cannot say that about this move from BNE to AKL. There was only 2 movers who came, another 1 or 2 was needed. We told the movers multiple times that the dining table can be flat packed, but they assured us it would be marked fragile and treated with care. This did not happen the table arrived and it has been destroyed, 2 of the legs have been broken off. Tools that were in the garage were numbered separately, instead of being wrapped together. The outdoor furniture which we had flat packed and taped the screws to, where not wrapped and so during the move have lost some of the bags of screws.
on the day the movers Nathan and Jess (?) were very professional and courteous