Customer Reviews

Sadly I paid for a sole use container and your company decided to use my contianer to add in another persons load to send down to Melbourne form townsville also.  I am assuming you did not charge this perosn as much as you did me whcih meant I paid full price and you made extra off of the container that I paid for.  In doing this your company destroyed my Television by placing a massive steel cage on top of a box that was clearly marked fragile and had arrosws showing which way up it should be packed.  You did not do this and as a result the television was destroyed.  I am now attempting to get compensated for my loss but as I expected you are taking your time tryign to figure out how you can get out of it instead of simply reimbursing me for the television.  Your own terms and conditions state in Section 8 that you were neglegient and as such I am entitled to full compensation for my loss.

I am today speaking with someone about possibly seeking compensation through a reduction in the overall cost of my removal plus reimbursment for the television considering you used my container which I had paid for under contract as a sole use to move someone elses things.  

Even you own subcontractors in Melbourne were shocked at how the load was packed and the damage done.

You have broken a contract and I expect to be compensated for what I am entitled to and so will be seeking further advise.

poor handling scatch through metal on fridge and washing probably from tight packing 

Went Initially all went well setting up booking. However for day of packing we weren't really given any idea of how long it would take for them to pack and remove, admittedly it wasn't something we thought about prior to the day either. However we lived in an apartment and had to book elevator and had booked far too early as packing took over two hours. Fortunately all worked out in the end, however I'd recommend just an estimated packing time for size of lift day or two prior as have to book lifts in advance for apartments so was a bit stressful on the day. We had issues trying to sort out insurance. Took over ten attempts with phone calls and emails over the course of a week. Only had one call back but we had since left Melbourne for holiday and had intermittent phone reception. Again was just an unnecessary stress that could have been dealt with earlier with a call back. Tried to go through Melbourne office rather than our direct contact to try speed it along however all calls went unanswered and to same voicemail of contact we had dealt with.

The team that loaded in Wanganui were great. I was told they wrap mattresses etc on pickup.... not. The storage service was great....we had to store our household gear for 5 months in Sydney... I did not get a response for a week however when trying to organise the delivery from Sydney to Tamworth and then I had to chase up the calls... I gave three weeks notice... then I got two different delivery dates from two different people. ... no names at bottom of emails to reference...after I had arranged time off work etc etc for the first confirmed date they rang two days later and gave me a totally different date. After a heated phone call they agreed on initial. I was told they "unpack to bench height" ... they don't unpack boxes.... is this because we had a subcontracted delivery company deliver?...although they were very nice when I asked them to please take away plastic. ..and they were very polite. We had a trailer full of cardboard and wrapping...do not expect them to take it all away. There were only two wine glasses broken so happy with that side of it.