Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"I have mixed feelings"
"There were damages made to my walls"
1. There were damages made to my walls and I noted them on the sign-off sheet but no-one contacted me about making them good.
2. I requested an email receipt of the forms I signed after delivery but did not receive one.
3 Stars
"I have very mixed feelings about this move"
I have very mixed feelings about this move. I rate Conroy overall very highly, chiefly from the experience of the Brisbane branch handling our large cconsignment a year ago when we returned to Australia from the UK; they were utterly superb, from informing me what was going on to the actual delivery, cheerfully performed by lovely men. The same men delivered my small consignment from South Africa this morning and were just as lovely.
However, the communication from the Sydney office was less than satisfactory. There was a very long delay from these goods arriving in Sydney to the delivery today (over two months) which was entirely caused by the need for an old wooden cabinet to be funigated; all the delays were obviously outside the control of your office but the process was made stressful by the lack of updates and the tone of the communication I did receive. When I asked for information I got it - though it was never particularly well communicated; I didn't really want to send enquiries as the responses were bordering on curt and it seemed I was a nuisance in a busy life. The last straw for me was being told it took a week to discover the cabinet was too small for the gamma ray irradiation chamber (it struck me this could have been ascertained by some measuring and checking before sending it there), that your office needed to ask the quarantine people if they could fumigate it instead, and that I would be kept informed. However, I never did find out what happened, as when I sent one of my regular checking emails, some two weeeks later, I got a brief reply to say my goods would arrive in Brisbane in two days from the email, and be delivered a few days after that - I was really cross at the poor customer service from the agent I was dealing with. I would not recommend her to anyone, though I do think your firm overall does a good job.
3 Stars
The time it took to get my goods from port to delivery address could be improved
"not so positive experience"
We had a not so positive experience with Conroy's previously when moving interstate. The only reason I've used Conroys again was to get our items out of your storage. I find Conroy's to be a very mixed experience, one one hand some staff are very friendly and efficient, on the other hand, there is always something that doesn't work. Just one example, This time, shelving units were dismantled in order to move them, but only half were reassembled. These mixed experiences are the reason I didn't used Conroys for my moved again and won't use you when we return, interstate. I'm left with a disappointed feeling as you were highly recommended by a relative who works in the relocation business.
3 Stars
3 STars
3 Stars
Good Day,
I had a simple special delivary notification request I put in from the very begining to be given some notice when my consignment would be dispatched to gladstone due to work reasons but nobody bothered. I actually had to get the contact number for brisbane office from the agent in India only to be told the truck was leaving for gladstone next day. This put me in a very difficult situation at work. was a very basic request ..not happy. Your Sydney office.. not client friendly. No tracking facility either to eliminate human error.
"The guys delivering was excellent"
The guys delivering was excellent, they did a good job but I believe I was overcharged on the extra charges i.e. extra $150 above the extra $520 that I paid. Your partner in Singapore - Astro - was terrible with customer service i.e. they did not answer my calls, did not respond to e-mails. There were damages due to the packing from Singapore.
"had to email multiple times"
Initially the service was great, I was given plenty of information and I was always able to speak to someone if I had a querey, however after payment had been made, my belongings collected and I had left the country I found that communnication was not so easy, on a few occassions I had to email multiple times before I received a response.
Overall the move took significantly longer than I had expected.
I have mixed feelings about Conroys. All of the staff we encountered were friendly, respectful and diligent. There was good communication about the timing of pickup and deliveries and the pick up of packing material.
However, our double width cutlery drawer was missed in the packing. As a result, our baggage on our flight to New Zealand was weighed down with a whole lot of cutlery, knives and other heavy utensils. This was the baggage that had to sustain us until our freight arrived some weeks later. We had the stress of trying to throw out less valuable baggage at the airport and still paid more than $200 in excess baggage. We arrived in NZ with enough cutlery to host several large dinner parties concurrently but without pyjamas. I reported this problem to Conroys and got a nice reply that we would be compensated. I later enquired again about compensation, when Conroys were following up for an additional payment for increased volume. I thought that would be an ideal time to discount the additional payment. To date, no one has contacted me about this. It feels as if Conroys was very efficient about getting its invoices paid but no one cared about addressing our loss. In hindsight, I should have withheld payment of the additional amount until the compensation issue was sorted out.
When the delivery was made, I was asked to sign a form saying that everything had been delivered satisfactorily. At that point, the only box I had had time to open had, at the very top of the box, a wine glass with a broken stem, which cut my finger and caused significant bleeding. The wine glass had been simply wrapped in a bit of paper and the box had been squashed in one corner. I think you need to pack wine glasses more carefully.
I did not have a list of the boxes that were packed and so did not check off the boxes as they were delivered. So, I had no idea if everything had in fact been delivered and had arrived in a good condition. I felt I had to sign anyway, and did. In hindsight, I should not have. I don't think you should ask customers to sign that form until they have had a reasonable chance to check the goods.
As our house is being renovated, many things are still unpacked. However, I have found that our wooden day bed has a big new scratch along the back. Some large plastic tubs full of clothes were only wrapped in one layer of bubble wrap. The lids could not sustain the weight of many boxes stacked on top of them and shattered. At least 4 tubs were shattered like that. Quite a lot of cardboard boxes had crushed corners. My feeling, from observing the state of the delivered boxes and the unpacking, is that boxes are treated quite roughly. If that is to continue, then the packing of goods has to be more protective.
So, as I said, Conroys is doing a lot right and we liked all of the staff we had contact with. But, I'm not confident that goods are transported safely and the service ended up being quite expensive, especially the insurance. I think I will probably try another moving company for the next move.