Customer Reviews

I have mixed feelings about Conroys. All of the staff we encountered were friendly, respectful and diligent. There was good communication about the timing of pickup and deliveries and the pick up of packing material.

However, our double width cutlery drawer was missed in the packing. As a result, our baggage on our flight to New Zealand was weighed down with a whole lot of cutlery, knives and other heavy utensils. This was the baggage that had to sustain us until our freight arrived some weeks later. We had the stress of trying to throw out less valuable baggage at the airport and still paid more than $200 in excess baggage. We arrived in NZ with enough cutlery to host several large dinner parties concurrently but without pyjamas. I reported this problem to Conroys and got a nice reply that we would be compensated. I later enquired again about compensation, when Conroys were following up for an additional payment for increased volume. I thought that would be an ideal time to discount the additional payment. To date, no one has contacted me about this. It feels as if Conroys was very efficient about getting its invoices paid but no one cared about addressing our loss. In hindsight, I should have withheld payment of the additional amount until the compensation issue was sorted out.

When the delivery was made, I was asked to sign a form saying that everything had been delivered satisfactorily. At that point, the only box I had had time to open had, at the very top of the box, a wine glass with a broken stem, which cut my finger and caused significant bleeding. The wine glass had been simply wrapped in a bit of paper and the box had been squashed in one corner. I think you need to pack wine glasses more carefully.

I did not have a list of the boxes that were packed and so did not check off the boxes as they were delivered. So, I had no idea if everything had in fact been delivered and had arrived in a good condition. I felt I had to sign anyway, and did. In hindsight, I should not have. I don't think you should ask customers to sign that form until they have had a reasonable chance to check the goods.

As our house is being renovated, many things are still unpacked. However, I have found that our wooden day bed has a big new scratch along the back. Some large plastic tubs full of clothes were only wrapped in one layer of bubble wrap. The lids could not sustain the weight of many boxes stacked on top of them and shattered. At least 4 tubs were shattered like that. Quite a lot of cardboard boxes had crushed corners. My feeling, from observing the state of the delivered boxes and the unpacking, is that boxes are treated quite roughly. If that is to continue, then the packing of goods has to be more protective.

So, as I said, Conroys is doing a lot right and we liked all of the staff we had contact with. But, I'm not confident that goods are transported safely and the service ended up being quite expensive, especially the insurance. I think I will probably try another moving company for the next move.