Customer Reviews

I have very mixed feelings about this move. I rate Conroy overall very highly, chiefly from the experience of the Brisbane branch handling our large cconsignment a year ago when we returned to Australia from the UK; they were utterly superb, from informing me what was going on to the actual delivery, cheerfully performed by lovely men. The same men delivered my small consignment from South Africa this morning and were just as lovely.

However, the communication from the Sydney office was less than satisfactory. There was a very long delay from these goods arriving in Sydney to the delivery today (over two months) which was entirely caused by the need for an old wooden cabinet to be funigated; all the delays were obviously outside the control of your office but the process was made stressful by the lack of updates and the tone of the communication I did receive. When I asked for information I got it - though it was never particularly well communicated; I didn't really want to send enquiries as the responses were bordering on curt and it seemed I was a nuisance in a busy life. The last straw for me was being told it took a week to discover the cabinet was too small for the gamma ray irradiation chamber (it struck me this could have been ascertained by some measuring and checking before sending it there), that your office needed to ask the quarantine people if they could fumigate it instead, and that I would be kept informed. However, I never did find out what happened, as when I sent one of my regular checking emails, some two weeeks later, I got a brief reply to say my goods would arrive in Brisbane in two days from the email, and be delivered a few days after that - I was really cross at the poor customer service from the agent I was dealing with. I would not recommend her to anyone, though I do think your firm overall does a good job.

We had a not so positive experience with Conroy's previously when moving interstate. The only reason I've used Conroys again was to get our items out of your storage. I find Conroy's to be a very mixed experience, one one hand some staff are very friendly and efficient, on the other hand, there is always something that doesn't work. Just one example, This time, shelving units were dismantled in order to move them, but only half were reassembled. These mixed experiences are the reason I didn't used Conroys for my moved again and won't use you when we return, interstate. I'm left with a disappointed feeling as you were highly recommended by a relative who works in the relocation business.

Good Day,

I had a simple special delivary notification request I put in from the very begining to be given some notice when my consignment would be dispatched to gladstone due to work reasons but nobody bothered. I actually had to get the contact number for brisbane office from the agent in India only to be told the truck was leaving for gladstone next day. This put me in a very difficult situation at work. was a very basic request ..not happy. Your Sydney office.. not client friendly. No tracking facility either to eliminate human error.

Initially the service was great, I was given plenty of information and I was always able to speak to someone if I had a querey, however after payment had been made, my belongings collected and I had left the country I found that communnication was not so easy, on a few occassions I had to email multiple times before I received a response.

Overall the move took significantly longer than I had expected.