Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersThis is the second time Conroy's have moved my stuff and once again they have put in a sterling effort. Well done!
It started so well......I would like to first state that the pick-up in Brisbane went smoothly. I was advised that the goods for storage would remain in the same closed container and delivered when requested in Melbourne. The delivery turned up early on 19/12/2022 which was great. On the day of delivery, the inventory list of items provided was not mine. It had my name and reference number but the items belonged to somebody else. Luckily, I had my copy from the pick-up. When the truck was unpacked my TV, which was packed by Conroy, the screen was damaged (unwatchable), there was somebody else's TV in the container, my outdoor dining table was damaged and a cushion missing from my couch. The delivery guy said he spoke to the manager and I was advised that I would be contacted by the manager to discuss the damage and missing item within 1 hour. I wasn't contacted that day and when I followed up the following day, the manager denied all knowledge of the phone call to his staff or the damaged items. He stated that the container had not been opened prior to delivery to lose the cushion, to which I replied that couldn't be possible as somebody else's TV was in the container and delivered to my house. I submitted my claim to the insurance company on 20/12/ 2022 and after numerous follow ups I finally received contact from them over 3 1/2 weeks later. I lodged a formal complaint on 11/01/2023 to hope to avoid posting a negative review but as of 17/02/2023 I have still not recieved a response. The service from Conroy has been very disappointing. P.S. The cushion was eventually found in Northern QLD on 19/01/2023 and transported back to my home in Melbourne.
Kept informed most of the way
We shipped our belongings from Muncie, Indiana, USA to West Nowra, NSW, Australia--during a particularly difficult period for the shipping industry in the USA. However, once our goods were in Conroy Removals hands, everything went incredibly smoothly. We appreciated the constant updates as our belongings went through the customs process, and everything arrived in perfect order. The men unloading were respectful and good humoured, and it went lickety split! They had our 175 items unloaded and stowed where we wanted them in just over and hour. Thanks so much!
Conroy Removals were fantastic. Everything arrived safely to our doorstep on a Greek island. Their representative in Europe, Patrick, was amazing. He faced a number of challenges with Greek ferry strikes and the like and managed to make it all happen. The company kept in contact and kept us in the loop with timing etc. Highly recommend.
I have used Conroy's many times now for both domestic as well as International relocations and everytime had very professional service and never experienced any issues at all, as it was so well managed by the Conroy staff. I would not hesitate to recommend Conroy's and rate them the best in the business.
After waiting a long time from UK, another long wait from the docks, finally the delivery was exceptional. Competent, caring and quick and 2 lovely guys. Communication from UK to Sydney to me was sparse.