Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersThe guys who handled pur stuff were great, its just the storage administrator that i deal with is not okay. She even hang up on me and telling me that the phone just disconnected but its not because she even cut me off by saying “thank you and have a great day” and hung up. I paid so much for this, amd i dont deserve that kind of treatment
I have a missing sculpture, it is important to me and require follow up to find out where this is please
Easy to communicate with, very informative, happy and helpful staff.
The service and customerservice from Conroy removals was good, it was easily to reach out and have someone answer our questions and from your side of things everything was statisfsctory. When our shipment arrived to Perth however your partnercompany, key removals, have terrible customerservice and it is impossible to reach them. Our shipment arrived here in Perth and I got a contact phone number from your services, when I called them I could not reach them which resulted in our shipment, which was allready delayed from October to January, to stay in port for at least 3 weeks extra here in Perth. We were very keen to get our things as we'd been waiting longer than anticipated and then not being able to reach the people holding your stuff was a very frustrating experience. When I finally reached out to Conroy removals to ask for help we got a phonecall within 24 hrs stating they're dropping off our shipment the very next day between 7:30 and 8. They were rude and unfriendly on the phone and we were in luck my wife could move her appointment otherwise we would not have been able to make this drop off time and I'd be worried what would've happened then.
This was a great moving experience - the packer did a heroic job in NZ and the unpackers in Melbourne were very quick and professional. We have only unpacked the fragile items so far and everything has been in good shape. Will call through about taking the boxes when we are fully unpacked. Thanks again
Good communication and friendly, efficient service
Great communication from beginning to delivery.
Would highly recommend Conroy removals.
The removalists were arguing with one another during the pick up of my things. Came an hour early with no notice and rushed my collection. Upon delivery I find 2 bags missing, smashed boxes, it's as though someone played soccer with my belongings. A broken side table, black dusty finger prints all over my material headboard and bed frames which are CREAM coloureD. A missing laptop from one of the most badly damaged boxes (porter robe)
This was the most disguietingly sloppy and disrespectful customer service and delivery I've ever encountered. I've moved interstate 3 times over the last 3 years with other movers and HAD NO ISSUES. I purely picked conroys because your website stated genuine care and handling of items and wrapping of bedding and materials. My bed head and frames left wrapped. Arrived unwrapped and marked and dirty. Appalling. And now I have to go through a tedious insurance claim to provide quotations on repairs. After relocating interstate and starting a new full time job, finding a new home, I have NO TIME TO FIND QUOTES ON THIS! I paid insurance to be covered not to spend time I don't have to go looking for quotations on poor Man handling. Disgraceful.
The move went very well - only 1 item broken.
Mark and Chad assisted with the delivery of the contents of our shipping container. They were strategic in how the managed the delivery (their truck was blocked from accessing my home). Both carried out their work with good humour and were fast & efficient in the delivery and assembly of my furniture. I would highly recommend them.