Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersConroys are fantastic. This is the second time I have moved with them in the space of 4 months. They are meticulous and take great care to wrap fragile items, even double wrapping itmes that I had already wrapped. They went above and beyond to make sure my furniture arrived as quickly as possible. They even brought a crew in on a Saturday, at an extra cost to them, to deliver my furniture as they had no weekdays available. Janelle was fantastic to ensure I got the best price possible, and kept in contact with me throughout the process.
Overall we were happy with the service provided by Conroys. They were very accommodating and the communication, while our goods were in transit from Australia to NZ, was great. Our only feedback is once our items cleared customs and we were waiting for delivery confirmation - the communication lacked. We got a call earlier on in the day to say our goods were to arrive in that very afternoon. Luckily we were home but some notice would have been great.
Thank you for good service.
The Conroy Removals team were friendly, reliable and very competent when it came to my delivery which included some awkward items and some difficult packing crates. Nothing was too much trouble. I would highly recommend Conroy Removals.
People's use this removlist only thing we didn't bring over was a motorbike so I myself wouldn't no so try this company
Pleasant service
We highly recommend Conroy, a special thanks to Helena for her Professionalism and empathy shown to us because of problems we had with our South African Agent.
My new fridge an washing machine all dented,box of breakables wich was marked breakable an asked to be careful with an put on top ,well it was just tossed around an my expensive elephant statues that aren't cheap have been broken ,so disappointed for the price I payed for a local move ,I will never do again
Excellent packing, great communication, reasonable price, great unpacking and delivery. Thank you.
I would like to say Conroy Removals is a recommendable company. I had good experience both of Hong Kong and Australia. Your company is excellent !!!
I moved from Melb to Toronto with Conroy in July 2018. I contracted Conroy to ship half my belongs to Toronto and place the other half in storage with Conroy. Several issues with the pickup.(parking not assessed) and significant challenges with the drop off of goods in Toronto (mis communication and delays). In addition several key items were not delivered. Please refer file. . In Dec/Jan 2022 I came back to Melb to request the rest of my items to be shipped to Canada. While going through my stored items I discovered extensive damage to many items. I was advised that the items I wanted shipped would be shipped in Feb 22. Based on this information I brought 3 cases of wine (worth over 5,000) to be shipped to Canada as well. The shipment on FEb 22 was cancelled. I was advised that Conroy wouldn't charge storage fees until the shipment took place. I was then advised my goods would be shipped in the sept shipment. The shipment was scheduled and whilst packing the ship I was advised that there was no room in the ship for my goods. . The mnager dealing with the shipments had no understanding of the history and that I was advised that my goods would be shipped as a priority. The insurance claim has not been settled as the person handling the insurance believes that my goods were shipped. During this process I have been sending many emails as well as calling the respective managers however with no resolution. I am a Director of a Travel business and I have never seen such poor customer service and communication. At this point I am not aware of what the current status of any of my precious posessions. The whole experience has been unprofessional and exceedingly disappointing. I have not received communication from anyone to provide an update. I would like an update ASAP