Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersCustomer service was at times slow to reply, disorganised and not able to provide clarity when asked questions. original quote doubled "due to covid", increased again in a video quote and then on moving day they tried to say there was more than what was quoted. Several items delivered were damaged (bedside tables, glassware, dining table). on delivery the team was friendly, however said they'd assemble at least one bed which they didn't. I've tried to contact by phone ans email in regards to collection of boxes but have not been told when this would happen.
Not only did my stuff to 7 weeks to get to Me, my bed mattress is lost and was never put on my list of items, my headboard and footboard to my bed has dents and scratches over it ,on my bedside table one of the legs has come off . So not im not very impressed with the move ,and I still waiting to hear where my mattress is guess I'm going to have to look at putting a insurance claim im with yous
Very helpful and polite staff who worked hard even in the heat
The delivery crew were great, they even put our king size bed together.
I have some heavy items that I was told would be no problem to move from New Zealand to Australia. I still haven't received my items almost 4 months later. I was told they had all the equipment needed to lift and deliver such items. They arrived at my house with my items and had no way of getting them off of the truck. How do you expect your delivery driver to get something off of his truck at the delivery location that you had to use a forklift to get on the truck? So I had to watch them leave with my items they couldn't get off the truck. Now almost a week later and they never return my phone calls. One of the items they have is a toolbox which I need for work. I'm not being unreasonable. These are services they said they could provide. I even paid extra for heavy items. Not sure what that paid for since they don't have the equipment to deliver heavy items.
Hi,
If the commercial team was very good, the packing has been terrible. Except for the team leader on site who obviously was a professional, the rest of the team did a disgusting job. Things got packing with no care ally all. For instance, but not only: soaps were not wrapped and leaked in the box on our belongings, removalists' rubbish got thrown in the box with our belongings, hard squashed under books, clothes throws in the box instead of placing the piles of clothes netly, one bed fame damaged, an so on. Removalist at destination were as chocked as me of the poor work done at packing. i am terribly disappointed and fell abused.
i will never neither use Conroy Removals anymore not recommend their services, quite the opposite actually.
Regards
Your service was fantastic. At first there were a few hiccups but it got all sorted.
The overall process was well done and Karen did a great job with arranging the logistics and coordination. There were some minor issues during the uplift which made the experience rather unpleasant.
The team that came to collect the boxes were late by about 2 hours and one of them was rather rude about it as the road conditions were partly blocked by the construction site beside my residence. I was on the receiving end of some unpleasant comments from one of them even though they were late. Other than that, I have to compliment the team for packing the boxes and my television well, which arrived in good condition.
One suggestion that I would like Conroy to consider is to reduce the use of paper for packing. It is really excessive and the paper typically gets disposed off once we unpack.