Customer Reviews

Fabulous customer service via email & phone- timely & professional; goods arrived in the same condition as when packed; movers were friendly, organized & efficient.

once onboard tracking our shipment was easy and updates were frequent, handled in port in the timeframe given and delivered in friendly prompt manner

kind regards and thanks

My shipment arrived and was unloaded into my lobby only, not my apartment, without any communication that this was happening. I was simply called by the guy in the truck to say it was unloaded into my apartment lobby and they were leaving.  No warning. I asked what would happen next, I was gobsmacked.... He simply said I should talk to Operations about someone else coming to bring it up to my apartment.  I had to sit in my lobby and look after my boxes and furniture which was in the way of other residents in my building.  It was absurd and a huge waste of my time.  I could not initially reach the operations manager, Steve.  When I finally did, I was told he would send someone, but no one had been organized.  Eventually my partner went out to the truck to ask the guys (who sat in their truck for another half an hour after telling me they would not bring my shipment upstairs to my fourth floor apartment).  He convinced them to bring it up.. I don't know why they wouldn't do it for me, I am the customer, not my partner!  It was annoying, inconvenient, frustrating, and I take offence to the guys not doing it for me (a woman) but would agree to my 6ft 3 male boyfriend.  Its disgusting.  I would not use your organization again, nor would I recommend you. I have not had an apology.