Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersOnly one let down for me was the accessories switch was left on and the bike arrived dead flat battery. The assurance I was asking for at the drop point regarding battery disconnection and handling was brushed off and had left without the confidence I needed. At this point am awaiting news that the battery condition has not been compromised. Aside from this very pleased with all other aspects of service/communication and timing of arrival thank you
I did have a lot to with the Australia side of things but the guys that unloaded in New Zealand were very helpful, friendly and efficient. However we are yet to receive our dining table.
We found it very challenging to communicate with the sales agent and the Ops team. In our opinion we had a simple query - we wanted to ship our houselhold contents ahead of us flying to New Zealand and allow for any delays due to Covis. After a number of legthy calls with Conroy when both myself and my husband were told that it wasn't possible and we had to be in the country before the goods arrived I ended up contacting NZ customs myselft to confirm it was not a problem at all. We have agreed on a certain sailing date but got booked on a later vessel, which ended up being further delayed by a week. The was no commuication post goods uplift to advise us of any dates or delays. I had to initiate contact to see what was going on. Once NZ team took over we've had regular updates although there was still some confusion around booking delivery and whether of not customs were cleared at that point.
The whole process from booking to the arrival of my stuff was straightforward. It all arrived in good condition and within the projected timeframe despite the COVID complications. The price was reasonable and your staff at both ends were friendly and professional. You were recommended to me by friends who had used you for their move from Australia to NZ and I'm glad I took their advice.
Excellent service! Would definitely use again and would recommend.
we had to advise your team to be carefull with the cleaned carpet.
We have been pushed to answer the questions were one box went urgently w/o time to think
Your team wanted to leave without unpacking nor re-assembling. then the boxes with our family goods were literally unloaded on the ground, on top of the bed. please let me know if you wish to see the pictures
The interphases between Conroy and AGS were not clear - it is not my task to clarify
we are still awaiting for the garten furniture. PLEASE provide an update asap
ALL THIS IS UNACCEPTABLE
Teams that pick up and deliver furniture are very professional and reliable.
Back office and admin can improve the communication with customers. I would still recommend Conroy because of their network interstate and the ability to move household items smoothly.
10/10 Awesome every step of the way
Great communication! Friendly service!