Customer Reviews

The contents of our apartment were to be split, going two ways, some to Australia and some to Wellington. These instructions were not fully followed, with some items being sent to the wrong destination. One item (Dyson vacuum) disappeared. Three items were broken.

Thank you to Amanda for all your emails keeping us informed! And to Graham and team for unloading our boxes quickly and efficiently. Much appreciated

I was told that my stuff would be shipped out on the and arrived in Brisbane on or around the 7th of December.  It wasn't  until I made contact to see if everything was going that I was informed that my stuff was sirring in Auckland.  I feel that contact from your company was very poor and nobody tried to touch base to let me know what was happening.  I then had more issues in Australia as once again I had to touch base to find out where my stuff was as nobody reached out to inform me of any delays, of which there were.  I then received an email letting me know that my stuff had cleared quarantine and would be delivered soon, but no date was given to when this would be.  After about a week of not hearing from anyone I emailed the contact person in Australia and also called her to no avail.  I then found another contact number where the gentleman on the other end found out my delivery date which was Thursday 25th February and the two guys who dropped it off were really great.  I feel insight of all my raised concerns that the price I paid was not worth the service I received, and was put out of pocket as I required to go out and purchase clothing while waiting for my shipment.

Hi Packing in Perth was by one guy. It took him two days and he did a brilliant careful and considerate job. Loading was by two guys. It happened quickly but carefully and safely. We were disappopinted at the amount of time the container spent on Fremantle wharf. New Zealand arrival was later than expected. We received an email telling us that if were were not ready to receive goods we would be charged extra from 13th Feb onwards. We moved out of our airBnB and rented a top-end house from 10th Feb. We were ready on 10th. But on the 9th Conroy NZ say the goods are in Tauranga. Yes, there is covid and a port capacaity issue in NZ, but Conroy NZ commmunication is woeful. We asked about getting a truck to Tauranga to move the container. No reply. We get copied in emails to rail authority, all too late and lacking any sense of mattering. One email to us from Conory end with "if there are any items that require treatment such as fumigation, heat treatment, steam cleaning or destruction". A totally negtative comunication failing to account for Conroy advise we followed and Conroy's packing in Perth. When items eventually arrived 25th Feb there were 4 workers. They worked hard unloading the truck but lacked the ramps and trolleys used in Perth. They appeared reluctant to unwrap items. They had only one knife between four. We felt the need to lubricate their ethusiasm with 2 cases of amber liquid. When it came to re-constructing the beds they had no knowlege, skill or expereince. They also had no tools and were dependent on us finding tools in the 240 boxes and us loaning them tools. 50% of the re-construct was by us. Sorry, but very disappointing in terms of both commmunication and delivery service.