Customer Reviews

Excellent communication, I knew where my removal was at the whole way through the process, everything arrived in one piece 

Very good service the two men were very professional, Richard and Peter took care with our belongings and we would recommend your service.

This is the 4th time you have provided a container/removal service for me to transport large sculptures to sites near and far. Every project has gone smoothly; the staff cheerfully accommodates variations; the handling of the consignment has always been careful and exactly on time.  I have two more projects coming up - Conroy will move them both.

The contacts we dealt with in Australia were lovely but the move itself has been a bit of a nightmare. We moved from country Victoria to the city of Victoria in Canada, on Vancouver Island.

As I type this review we have still not received our shipment and this is due to a number of delays that we were not informed of prior to leaving Australia.

1) we were not aware that our goods would be handled by a third party once in canada

2) we requested storage once in Canada and were never told that storage would be on the mainland and not in the island which is our destination 

3) we were not told that the third party that would be handling our goods had a 1-3 week wait period once our goods cleared customs before they would ship to the island

As a result, we have had to organise a storage container on the Island in order to provide a shipping address and have been paying for it for over a month now. We were told to expect delivery once the goods cleared customs, 7-10 days post arrival (container arrives August 21). It is now September 21 and we have been sent this request for feedback and our goods are not due to arrive for another 2 days. 

We are a family of 5, travelling with 3 young children, aged 1,2 and 5. We have been living out of suitcases waiting for our personal items for 3 weeks longer than anticipated and it has been frustrating to say the least. 

The contacts that we dealt with in Australia were always friendly but I don’t think that they had a clear idea what delivery would look like on this end. Had they been clearer about the wait times we would have planned accordingly and much of the frustration would have been avoided. We understand that overseas moves are big, troublesome events even when most things go right. We feel that the whole story was not properly communicated to us and that perhaps the staff in Australia were not aware of the finer details of their agreement with the third party which led to our issues.

The men that did our move where very helpful