Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersImpressed
I am so so impressed with Conroy’s Removals, from the quote process to final destination they have been amazing!! They moved our household from Baldivis (near Perth), Western Australia to Whakatane in NZ. Their communication was outstanding, from their first contact through the quote process with Lee, then to Vela, the co-ordinator of paperwork and documents for shipping and quarantine etc., as well as the packing and collection coordinator and teams, over two days. No matter how many questions I had Vela always replied promptly and helpfully.
Then to the arrival of our shipment and clearing customs in NZ contact (Susan), and then to the storage contact (Katie) until we we’re ready for delivery. Then final delivery by Barry and his team Angus and Casey. Our household arrived in very good order with nothing damaged. Everything was very well packed and Barry and his team spent a few hours unpacking and putting furniture items back together for us and then removal of all packaging and rubbish.
All of our contacts let us know every step of the way what was happening and always replied to my questions/queries very promptly. I really can’t recommend them enough!!
Grateful
The Melbourne team were especially impressive and did things better and faster than we could ever have done it ourselves. I'm especially impressed by their ability to maneuver that massive truck on our tiny Melbourne street. The NSW team also did a ton of hard work in a short amount of time. Honestly we're really grateful to everyone involved.
I initially had 7 boxes and after the quote I wanted to add another box and asked to update the quote. When I spoke to the person in the Christchurch branch she assured me she would call me back with an updated quote, she didn't and I had to leave 1 box behind. I am not impressed!
Rhonda was great to deal with
We used Conroys to NZ and and to Move back to Oz. Our experience in our first move was 10/10 however the move for the return to Oz was disappointing. The care in packaging on the second trip was one of minimal care where pre packaged boxes with fragile on it were placed at the bottom of cartons with no fragile stickers on outer box. Despite no ability to have replacement coverage for art work and pictures no effort was made by conroys to pre wrap pictures with 4 piceces of artwork/framed pictures were put into one box casusing damage to two of them. I can accept the missing crate as mistakes happen however we had to follow up and chase down instead of the receiving branch and thankfully it was located. The reason we went with Conroys for return trip to Oz was based on experience in our initial move so would recommend a comparison between the two approaches in packaging between Oz and NZ.
Admin in delivery, notifications and arrangements however was very good.
Thank you
Prompt delivery, polite staff. Thank you
Highly recommend
Absolutely fantastic service from beginning to end. From our first enquiry all the way to delivery at our house in NZ. No extra costs incurred and no breakages. Highly recommend. Thank you team.
Everything was informative from the start with frequent updates on my shipment.
The days of using a SMS link as a means to commincate with customers is over. I had to take a screen shot and email that to you to verify that the link was not a scam. I'd recommend you implement an alternative (e.g., an SMS that directs the customer to progress report on your website)