Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersGreat Packing
4 Stars
4 Stars
"courteous and proficient"
Kind polite courteous and proficient I have not moved much in my life but the times I have was never such a nice experience than the one I just had I highly recommend their services
Zero Respect for our Goods
It might have been the way our goods were driven over the front door threshold on hard trolley wheels (that sounded as though the door frame would break) or the fact that one of the crew dropped a large stack of boxes after overloading the trolley at least once. But the number of broken items delivered is the worst I've ever seen after moving house internationally and self packing at leat four times in the past 15 years. The fact that the LCD TV was delivered on its side in its original box which clearly demands the correct orientation, or the holes in the mattress bag made by the idiot mover in his haste to drag it onto the truck are evidence of the incompetence of the pickup crew. Clearly there's no way I could recommend or use Conroy again. The friendly customer service does not compensate the fact that Conroy's movers have zero respect for their customer's goods.
Appalling Service
AVOID CONROY REMOVALS!!! I received appalling service from Conroy culiminating in me abandoning an insurance claim for my badly damaged furniture. I paid more than $1200 dollars for insurance only to discover Conroy do not have a transparant claims process, provide no timeframes at all for resolving claims and expect customers to accept claims assessments from their own staff. I directly emailed Simon Conroy feedback about this only to have it arrogantly forwarded back to the unhelpful staff member I was originally dealing with. I received incorrect invoices, had to follow up every single action, was mucked around about dates and times for having my goods delivered and on top of several items being badly damaged, have received nothing but excuses about getting my claim resolved. Conroy's customer service ends as soon as you have paid!
5 Stars
Delivery Took A Bit Long
The time period between the goods arriving in Australia and delivery to my house, was a bit long. This however is understandable as this was also the Christmas / New Year period
5 Stars
Too Long for Delivery
Delivery of our belonggings has taken a period of time we have never experienced with any other removalist before. We appreciated that Xmas time and NYE had an impact on delivery due to public holidays but given the overall time (ship arrived on 20th Dec in Brisbane) and delivery on 5th Jan it was far too long. We suffered unexpected additional substantial cost due to the late delivery. The delivery guys were good though.
Easy and Smooth Experience
Very impressed with service all staff I dealt with were very helpful and made the whole experience easy and smooth, I would have absolutely no reservation in recommending CONROY to anyone.
Really Impressed
I was really impressed that you listened to how urgently we required our air freight delivered after a massive delay from our overseas agent. It allowed us to continue on schedule with a second interstate move. The delivery guy was fantastic, big thank you to him.
Your packing staff are unbelievable. So good you should be proud to have such great people in your employ. I would give them a job tomorrow.