Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
Fantastic Unpacking Guys
Good Service
Good service, just as you would expect from professionals.
Not Impressed
Dryer badly damaged, no insurance taken out - which seems to give the removal team rights to treat other people's possessions recklessly. Also damaged my goods on the way over to New Zealand from Melbourne as well so it wasn't a once off. Communications with logistics team in New Zealand EXTREMELY rude. A miscommunication between office staff and logistics/dispatch team caused a lot of distress and major inconvenience for myself which was not helped by the attitude of the man dealing with me.overall, not impressed and would definitely not recommend Conroys to anyone.
Long Time to Unload
Only issue is the exceptional long time it took to unload, it was a fair chunk out of s work day that was unexpected for 8m3. Plus our bed base is missing. And i feel its wrong to get the client doing the paperwork during unpacking to facilitate a faster (ha) delivery
1 Star
It took two guys 2 hours to load and 3, yes 3 hours to unload due to one of the guys being sick and having continual cramps in his arms, hands, even his stomach!! So what should have taken just over 3 hours, took 5!!! I talked to the guys about ‘productivity’ and said I would not be paying for 5 hours and as I hadn’t been informed about paying ‘depot to depot’, I would not be paying that either. I even drove to the chemist, spent $14 on Hydrolite to help this guy. The other guy did work hard, but I was also unloading the truck to help out. This was a bad experience and I will not be using your company again!!!!
Quick and Efficient
Guys were absolutely fantastic, quick and efficient they were also extremely tolerant of my two young toddlers. Were very happy with everything that your company and the guys did for us. The only thing I would say is that we ended up doing serveral loads on our own if we didn’t do that we wouldn’t of been able to fit everything into the truck.
Table Destroyed
The reason we choose Conroy’s was because they moved us from AKL to BNE, which was fantastic. I cannot say that about this move from BNE to AKL. There was only 2 movers who came, another 1 or 2 was needed. We told the movers multiple times that the dining table can be flat packed, but they assured us it would be marked fragile and treated with care. This did not happen the table arrived and it has been destroyed, 2 of the legs have been broken off. Tools that were in the garage were numbered separately, instead of being wrapped together. The outdoor furniture which we had flat packed and taped the screws to, where not wrapped and so during the move have lost some of the bags of screws.
Already Recommended to Others
I have already recommended the services of Conroy Removals to a couple considering moving from Hong Kong to Australia. Another friend about storage consideration in Brisbane. I was kept informed of my shipment coming to Brisbane prior to arrival, landed details then custom clearance times and requirements. Delivery date and times were precise. The two young men doing the heavy lifting were efficient, helpful and so very pleasant..very hot day but they kept smiling.
Efficient and Courteous
The packing and collection was carried out efficiently and courteously. The delivery was the same, on time, efficient and courteous. Thank you. The only problematic part was that I had not been informed of the size of expected port clearance charge in Brisbane, and the amount paid in Thailand included 'Quarantine fee' in Brisbane, but an unexpected additional 'mandatory quarantine inspection fee' was also charged. Apologies for the delay in submitting feedback.
4 Stars
My only complaints were - (1) I was emailed and told I would be contacted to arrange a mutually convenient time for delivery, instead I received an email telling me the day that it was being delivered (no options, no offer to change the scheduled day); (2) the delivery people were fine, but at times seem frustrated with having to unpack and put furniture back together.
Beyond Expectations
Everything that happened from your end of the service was great! Wonderful service and helpful people! Going up and beyond expectations! However, Schumacher Logistics service was terrible. They wouldn't let me check several items that were not marked or had 2 numbers matching. Also, they put undue pressure on my to sign all the pages and I couldn't do that because of errors. They did NOT open any boxes to check for breakables. That was part of the agreement. Now I need to go through everything by myself. There were many boxes that contained breakables. They didn't stack in a logical manner. I can't get to anything beyond 1 row and they stacked things 3 boxes high. 2 rows are not reachable at all. The other room that they put things is a pile miss-matched and thrown in. I'm so disappointed
I loved your end of the business and would use you again for sure. We've phoned and left a message for Schumachers and have yet to hear from them.
The guys that did the unpacking were fantastic! Friendly, accommodating, super-efficient. Our thanks to them for helping to make the unpacking so much easier.