Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersOn Time, Efficient and Careful
Took Care of our Things
Overall our experience was very good with Conroy Removals. They updated us accordingly and were polite and courteous on the phone . Our stuff was delivered safely and the delivery people took care with our things. The only bad point was that it took one month for our shipment to be delivered . Admittedly, it was the beginning of December when our stuff arrived but we were hoping for quicker processing . This may have been out of the control of Conroy Removals however.
Efficient, Inexpensive and Reliable
My experience with Conroy Removals was excellent. Conroy in Melbourne (and again in NZ) was efficient, inexpensive, and reliable. Everything has arrived in less time than expected with no hassles.
4 Stars
Helpful
First class friendly service Staff couldn’t be more helpful. Well satisfied
Fantastic Constant Updates
Excellent service from everyone we dealt with. The constant update emails were fantastic - thank you! If our belongings hadn't arrived over the xmas new year period I believe we would have received our goods in about 5 weeks max! It still arrived promptly anyway, so we were really pleased.
Good Service
The service was good. Could be better. Our shipment arrived after almost 8 weeks when we were advised 4 to 6 weeks.
Made the Experience Less Stressful
Very helpful team, Leah was fantastic with communications, which was very helpful and made the whole expereince less stressful.
given the short time frame all was completed very well.
Friendly Staff
Good friendly professional staff. Minor dammage to just a few items.
We packed our own but you provided the packing materials. Quantity was good, tape great but the quality and variety of the boxes was a little disapointing.
1 month Later Than Expected
1 month later than expected delivery date and although it was cleared before Christmas didnt get it delivered. Didnt even bother to let us know what the staus was and it was only through our phone calls that we were knew what was happening. Girl we were dealing with wasnt very helpful at all.
Very Happy With Team Conroy
We were very happy with the Conroy team. Everyone we dealt with at Conroy was helpful and did what they could to make this stressful time as easy as possible for us.
We found the delivery partner that Conroy engaged to facilitate our transit (Suddath Relocations) to be somewhat troublesome. We received emails requesting additional fees (although we had been quoted and paid a fixed price by Conroy). Conroy intervened and resolved this issue....or at least it appeared to have been resolved.
Once we arrived in the US we were again had some difficulty with Suddath. We were not getting clear information on how long it would take to receive our container. When we were finally notified that it was going to be available for collection we were notified on a Wednesday midday and told we had to collect at 9am on Friday (a day and half later). We asked if we could collect on Monday as we were unable to arrange moving help for the Friday but could do Thursday (next day) or Monday (2 working days later). Suddath then informed us that we could not pick up the next day it was Friday only OR if we wanted to collect on the Monday we would have to pay a months worth of storage. We found this ridiculous. In Australia we were told we would need to collect our container within a few days. We would expect that being notified on a Wednesday, collecting on Monday would be reasonable. This caused a lot of stress. After much back and forth with Suddath they finally agreed to Monday. The Suddath side of things made the experience less than ideal. That said we had no issue with Conroy I just think there needs to be a bit more clarification with the partner agencies to make sure Conroy's agreements are upheld and they partner companies are not trying to get more money out of Conroy's customers. Of particular mention we found 3 staff members at Conroy to be excellent - Luke Golledge, Kim Stevens and Sylvan. Also the packers that did the packing in Sydney packed exceptionally well. We did not have any items damaged or broken. Suddath managed the clearing of customs well there was no issues, nothing extra we needed to do and no request for inspection so we were very happy with that. Suddath also managed to get it cleared through customs quickly so there wasn't additonal delays on their part which was great. All of our issues with Suddath were around these requests for additional money.
Poor and Incorrect Communications
Poor and incorrect communications initially up to production team involvement. We waited 75 days for our shipment and was then told it would take another 30 days for Conroy to deliver. The productions team manager was however incredible and made an effective plan to deliver the next day instead of the planned additional 30 days, delivery went well.
The experience was excellent. The team were on time, efficient and careful. The performed without any mishaps or complaints. I have moved many times and your handling was among the best. The team were good natured and flexible even learning some Italian along the way. Well done. Also the office staff were prompt, timely, accurate and attentive.
The only consideration was that the truck could not take all the empty boxes and papers as it had another load. this is a minor detail and does NOT detract from the service. The team offered that they would remove the materials at a later date upon my notification. This was reasonable and appropriate. I put the Removal as a area for improvement (see below) but i recognize that the circumstances were such that it was not possible. So not a major issue.
This is a busy time for the movers and it was all handled expertly.