Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersFantastic Movers
"Excellent communications"
Excellent communications regarding our incoming container, professional and friendly staff, efficient and on time. Really great service. Thank you
"trouble free customs and quarantine clearance"
Came from overseas, Conroy Removals were the partner-removalist on the Australian side, also here good service, always kept informed about the status of the shipment, trouble free customs and quarantine clearance, quick delivery(maybe unpacking a bit too fast), would use conroy again if I have to move once more.
"very happy"
Was very happy with the whole process from perth the guys that came in to pack up the house were very good and polite and friendly the whole team was very pleasant to deal with unfortunately when arriving in auckland communication was not so good,goods arrived and there was 1 box missing which they did end up finding but it took alot of phone calls by me to find out what was going on.i would highly recommend the perth team however.
5 Stars
"constant updates"
I very much appreciated the constant updates on where my shipment was and when it would arrive. Communication was excellent. Delivery was exactly when they said it would be and was completed efficiently.
"friendly and efficient"
Damage to our new fridge occurred, i have put in a claim but not heard back yet. Besides that, removalists were friendly and efficient.
"Some furniture poorly packaged"
Some furniture poorly packaged - hence damaged on arrival.
Car also has damage on side.
Yet to hear back from anyone in regards to the damage and rectification
Communications from Conroy office have been inconsistant and sometimes contradictory.
A lot of the paperwork requested by Conroy before shipment had to be re-submitted by us to their Irish agents.
Positives: -
Shipment took 11 weeks from collection in Melbourne, Australia until delivered Dublin, Ireland.
Shipment customs cleared on day of arrival in port, delivered to house 2 days later.
5 Stars
Kim Stevens was excellent!
"Melbourne team were brilliant"
I thought the Melbourne team were brilliant. The NZ branch were the opposite, but I would definitely recommend using Conroy in Melbourne
4 Stars
"No communication"
The issues were around arranging delivery rather than the delivery itself. No communication after arrival of goods/quarantine clearance in Sydney despite email stating this would happen and then a 3 week delay for a date for delivery. Little information about delivery times meant I had to change my delivery date which entailed another delay and an initial response that I would be charged for storage. The delivery itself was on time and well executed.
Huge compliment to both Sunny and Jeff who handled our move for us. Both men were fantastic as we had a large delivery which they handled on their own. Big thank you to Sylvan as well who was able to arrange an earlier delivery for us.