Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others5 Stars
"The delivery staffs were friendly and helpful"
"Overall so far the experience of dealing with Conroys has been a positive one"
This review is dependent on reciept of my shipment which I have not yet had delivered.
The representative that visited to give me a quote was very pleasant and polite and explained the process very clearly
The packers were punctual and polite and very considerate of my neighbours. They worked hard and were efficient.
I have been kept well informed as to the progress of my shipment, with the exception of the final delivery which I had to follow up and now have a delivery date of the 27th (today is the 24th).
Overall so far the experience of dealing with Conroys has been a positive one.
"Generally all the staff were very pleasant and helpful"
Thanks for the opportunity to comment on our experience. It appears the container was damaged by the time it was unloaded in Dunedin. It could have been photographed before and during the unloading to simplify the process of claiming damages insurance Some items were not really packed well, and some items that should have been in the first consignment were actually in the second. Generally all the staff were very pleasant and helpful, however a bit more attention to detail would have been appreciated. Regards Ken F.
3 Stars
"I found the process from beginning to end very helpful"
I found the process from beginning to end very helpful and appreciated the regular updates about what was happening to the shipment. The delivery was flexible to meet the date and time that was suitable to me and the delivery of items was prompt and well done. thank you
"We were informed of the process milestones"
We were informed of the process milestones and Pat and Craig were wonderful when they moved our household items in.
"We experienced a First Class services from Conroy"
Conroy Removals is our local agent for our relocation of furniture and household items from Hong Kong to Melbourne. We experienced a First Class services from Conroy. The goods have cleared Custom even the ship has not arrived Melbourne yet. The Quarantine time is in a short 2 weeks. Conroy also keeps us informed on the shipment and Quarantine status every week. We will definitely use Conroy again for our local or international removals in Australia. Thank you Conroy for the First Class Customer Experience.
"My wife and I were very impressed with the service we recieved from your company"
My wife and I were very impressed with the service we recieved from your company. Everyone was very professional and our belongings were delivered to our home in good condition and at the time and on the day that was arranged. We were particularly greatful to Janelle who was able to make all the arrangements for us at short notice.
"Very poor communication"
Very poor communication, two weeks later and still awaiting a reply to my email. Cannot get hold of my account manager by phone, always going to voicemail, leaving message and no return call..
"Great communication"
Great communication and friendly, professional staff.
"Below average communication"
Below average communication to client from support staff. Emails should be answered, even if you have no further information. No phonecall to confirm approximate delivery time either, as had been told. Otherwise backoffice staff performed their duties satisfactorily.
The delivery staffs were friendly and helpful.
There were a few boxes that were scratched and chipped which I don't take as significant damages. I would have greatly appreciated had the boxes are in near perfect condition as before we have shipped them.