Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
"made the move very easy"
3 Star Move
Thankfully had a much better experience with conroy than with their partners in Netherlands where I shipped from, but there's still room to improve. At the beginning it was perfect, got updated via email on the regular and whenever I had questions the ladies at conroy were always helpful on the phone. Nearing the end (concerning quarantine inspection and delivery) I would have liked actual updates when delayed, I had to keep calling to hear from you and ask why I didn't hear anything on the scheduled days. Which really added to the frustration as my goods ended up being nearly three months delayed mostly from the Dutch side. The arranging for delivery was pretty unprofessional, as I was trying to pick a day and got emailed back very infrequently without actual answers to my suggestions for days. Afterwards I never got a written confirmation and had to call on the day of delivery to find out that the person responsible went on leave without handing over his tasks (thankfully the move was still planned in for the day). Movers arrived on time and were quick, but could've have definitely been more friendly and maybe could've handled my things with more care. All of my things did arrive in perfect condition, which was a relief. I'd like to thank Megan as she has always been very helpful, informative and nice over the phone.
"nothing broken or missing"
Generally satisfied with the service.
Happy with the goods arriving in good condition, nothing broken or missing. Awesome!
Deliver staff were friendly and happy to oblige with my requests.
Not so happy with the staff picking up the goods in Sydney because they didn't follow the inventory I provided. My items were pre-boxed and numbered. The removalists created 3 more boxes of items by packing up a couple of my flatmates' shopping trolleys, table, and a large cooking pot.
"The lines of communication were always open"
I had the pleasure of working with Conroy Removals for my international move and I have to say they are amazing. The lines of communication were always open and they were there at each stage of my move to provide updates on my container. They provided all the necessary documents for me to complete for immigration and customs. If I need a moving company I will hire Conroy Removals with no hesitation.
4 Stars
Some items damaged in shipping
"staff were wonderful & worked extremely hard"
The staff were wonderful & worked extremely hard. Nothing was too much for them & we had a lot of big furniture items and soooo many boxes they packed up.
5 Stars
5 Stars
5 Stars
"Great service"
Great service special thanks to the two guys who unpacked at the goldcoast
"very careful"
The two removalists were great and very careful with everything on site. I was disappointed that one of a pair of large Chinoiserie Vases was destroyed. The men were apologetic and said it was already broken when they loaded it in the morning and a note was made on the manifest. We are in the process of checking whether anything else was damaged. I was also informed only 24 hours prior to delivery that because the apartment was on level 3, that this constituted "difficult access," and that I needed to pay more money.
Friendly, helpful, flexible staff made the move very easy. thanks