Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
"Communication was clear"
"prompt response to all inquires"
A big thank you to both branches (NZ and Australia). Great customer service and prompt response to all inquires.
Highly reccomended. Many thanks, Cristina
"quite disappointed"
First and foremost overall we were quite disappointed with your service. A friend of ours suggested your services for moving overseas as they found the service great which I have now returned to them saying we were quite disappointed, next time I'm looking for a removal/transport company I may look elsewhere.
At the beginning we were given a forecasted timeline of 5-7 weeks which definitely was not realistic, we waited 13 weeks for our shipping to arrive which is double the amount forecasted. We understand it may be a bit of variation with that but another 2 months over the original is quite satisfactory. We were lucky that we had other gear already at our final destination but in some cases we may of had to hire household goods or make certain plans that could have been breached because the forecasted arrival was so unrealistic. It wouldn't really be an issue if you sad over 10 weeks because you would be able to plan for that length of time.
Also the truck drivers from the Brisbane branch were highly unprofessional, crashing into our gate and completely ruining it and the driver was arrogant and rude. There was signs of the driver being intoxicated and times that safety procedures were not carried out.
The Tauranga side of it we had no issues the employees assigned for pick up were very professional and helpful, the communication from all involved was good and always knew when things were happening.
As much as we were dissapointed we still appreciate the service.
"kept informed every step of the way via"
Great service from the initial consultation in NZ to the delivery of the items in Australia. We were kept informed every step of the way via emails. The whole thing was stress free and very quick. We could not have asked for a better service. Keep up the good work.
"Nothing was a problem"
Friendly and helpful crew. Nothing was a problem. Quick and efficient.
"second time we used Conroy Removals"
This was the second time we used Conroy Removals. We were happy with the service.
"not one item broken"
Once delivered, I was gaoot to unpack at my leisure and found everything accounted for and not one item broken. Thank you Conroy removals, you made my move easy. I would definitely use your service again. Sharon
"All my goods arrived safely"
All my goods arrived safely and I was kept up to date, Thank you so much
"extremely polite and flexible"
The 3 guys that we had were extremely polite and flexible. Great team!
"did their homework"
Conroys did their homework and my gear is being delivered door to door. Much happier. Thank you to Linda
"helpful every step of the way"
Conroy removals were so helpful every step of the way, they made a potentially stressful move very easy for me. My boxes arrived in great condition and every member of their staff was friendly and helpful. Would highly reccomend.
Very pleased with the service provided for my relocation from NY to Sydney. Communication was clear, all delivery windows were hit and the local delivery team could not have provided a better experience, the best i have experienced across my many moves with my company. Thank you again