Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"My shipment to Sydney Batemans Bay is a breeze"
"Too much paperwork/admin"
Too much paperwork/admin. Had to chase for updates. Got incorrect instructions on what to do more than once
"super friendly"
The service from Australia was great. There's just a bit of miscommunication with the NZ office team. The delivery guys both Aus and NZ were great and super friendly.
"negative feedback"
Dear Sir/Madam,
It does not give me any pleasure to give such negative feedback.
The problems with this shipment started from the USA freight forwarders, Certified International Movers and my perception is that they are more responsible for the problems than Conroy.
- The packing of this antique cabinet was inadequate. The doors which are made with 200 year old glass were packed in cardboard and bubble wrap. There was nothing to stop bending of the panel door. The doors needed a rigid wooden box.
- When the pieces were delivered by Conroy we witnessed the cabinet dropping about 200mm as it came out of the truck. One of your 2 delivery men was talking on his mobile phone as he was manouvering the cabinet into our back door. He was cradling the phone on his shoulder as he manouvered the cabinet.
- There were some cracks in the glass in the doors before the cabinet was shipped. I believe that there are some additional pieces with cracks however my experience with CIM and Conroy makes me think that an insurance claim would not be worth the many emails that would be involved.
- I received invoices for port charges that were clearly inclusions in the quote that I had from CIM. I believe that CIM did not take enough care in advising Conroy about which charges were included and therefore not to be paid by me, the receiver of the goods. My perception was that the freight companies were lazily trying to see what they could get away with.
- In all of my paprework, I made it clear that this cabinet was an inherited item (or bequeathed). The value I declared was $2,000 (much less than the $4,500) I paid in total for shipping. I chose to ship the cabinet for sentimental reasons not for monetary value. I think the value I declared is realistic, that duty is not the issue since the free trade agreement is now fully implemented. There seemed to be a problem with double handling and customs clearance due to the fact that these were bequeathed goods. I find it difficult to believe that Australian government would impose hundreds of dollars of customs clearance fees on Australians wishing to bring their possesions into the country - at the same time as removing duty. If this is how it is, the removal of duty is irrelevant compared to the customs clearance costs imposed. Somehow I think that this part of the shipment could have been done more economically.
- The people I dealt with at Conroys offices were pleasant and through the difficult circumstances they communicated effectively.
Kind regards
Paul
2 Stars
5 Stars
3 Star move
"very professional and easy to deal with"
Conroy removals were very professional and easy to deal with. I would definitely recommend them to anyone.
"Service and followup has been excellent"
Used your company twice over past 3 years. Service and followup has been excellent on both occasions. Staff very helpful. Thanks everyone.
"Great service very thorough"
Had my piano transported from NZ. Great service very thorough. Had minor issue on delivery regarding assembly but David was very understanding & fair. Overall provided a great service from both ends.
"Team arrived on time"
Thank you, all went very well. Team arrived on time, was very friendly and super fast unloading the container. Well done!
"It all went very smoothly"
It all went very smoothly - on time precisely - and always a positive response to phone queries. See you again.
My shipment to Sydney Batemans Bay is a breeze. Only problem I have is the direct number to the Queensland contact, is mostly in recoding service and I'm not provided with telephone number in Sydney for delivery progress..