Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
4.4 from 7,808 reviews
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others 2nd August 2016
"especially disappointed"
Response from Conroy Removals:
Dear Anthony & Irene,
Thank you very much for taking the time to complete our customer review and provide your honest and detailed feedback. Before anything else please let us take this opportunity to offer you our sincere apologies. This is far from the customer experience we strive hard to deliver. Our business has been built up on a very loyal customer base and we take it personally we let people down. Your file has been referred to management who will be in direct contact with you.
Sincerely - Conroy Removals
Review for Moving to Australia
Would use our services again
Would recommend our services to others
1st August 2016
1 Star
Review for Moving to Australia
Would use our services again
Would recommend our services to others
1st August 2016
"Professional in every phase"
Outstanding Service. Professional in every phase of our move.
Review for Moving Overseas
Would use our services again
Would recommend our services to others
1st August 2016
4 Stars
Review for Moving Locally
Would use our services again
Would recommend our services to others
1st August 2016
4 Stars
Review for Moving to Australia
Would use our services again
Would recommend our services to others
29th July 2016
"very happy with the service from the time our furniture"
We have been very happy with the service from the time our furniture left to arriving.
The Deliver Guy was very good and careful with the furniture,
Yes we would recommend the sevice.
Thank you all very much
K & M Pene
Review for Moving to Australia
Would use our services again
Would recommend our services to others
29th July 2016
5 Stars
Review for Moving to Australia
Would use our services again
Would recommend our services to others
28th July 2016
5 Stars
Review for Moving to Australia
Would use our services again
Would recommend our services to others
28th July 2016
4 Stars
Review for Moving to Australia
Would use our services again
Would recommend our services to others
28th July 2016
3 Stars
Review for Moving Overseas
Would use our services again
Would recommend our services to others
28th July 2016
5 Stars
Review for Moving to Australia
Would use our services again
Would recommend our services to others
26th July 2016
"extremely professional"
Lee in the Perth office was excellent and extremely professional as well as knowledgeable. Everyone in the NZ depot have been amazing too. Couple of very minor issues but they are all on the ball and sorting it out for us. Very happy with the service and have already recommended to others.
Review for Moving Overseas
Would use our services again
Would recommend our services to others
This is the worst move I have had in five previous moves with Conroy. First, in Auckland, you sent five packers for what is only a half conatiner load volume. Barely an hour after the packers arrived, they took a half an hour break, then a long break for lunch, then an afternoon break. There was so much of talking and kidding around. Sometime after lunch, three left for another job. Of the two who remained, Henry worked hard while the other chap who did only the garage, was on his phone a lot and listening to music much of the time.They finished about 4.30 pm but found the truck too small and had to wait for a replacement. We had to leave and had them lock up after us. From my previous experience, the packing could have been done by 2 pm. Simon Conroy wanted two days but when I told him that I had a full container load plus a car from OZ to NZ two years prior, when it was packed by two persons by 3 pm, he said the job would be done by 4 pm the same day. He also gave us the wrong information about our ETD. Never did apologise, left it to Daniel to explain but he didn't quite apologise for the msitake which had affected the settlement of our newly-bought house. All in all, our Auckland impression of Conroy was poor from the very outset when I called for a quote - the lady who answered the phone was clearly inexperienced - she said she was new. At the destination end, I was quite impressed with your regular updates and all was well until the day of delivery when Mark Gould, the driver, was irritable with other motorists who tried to work around his truck. He ignored my daughter and just stayed put when told to give way to other vehicles. While unpacking he was agitated and talking loudly. At one point when Colin was trying to assemble a sideboard, he said the legs were broken and discouraged Colin from assembling it. The sideboard's legs were not broken and was assembled properly by Colin. Minutes later while he was stacking collectibles on the dining table, he swung around and his tool belt hit a procelain jug to the ground completely shattering it. Instead of apologising he said we shouldn't have put the collectibles on the dining table. What? But it was he who assembled the dining table and placed the collectibles on it. I was obviously unhappy and told him he had a bad attitude since he came to the job. He went on a tirade with the most foul language at me. I might add he did such a bad job of assembling the dining table that Colin had to come back a week later to put it right. I complained to Glen Hankins but to date had received no apologies nor any offer of restitution for the broken jug (not claimable for insurance). I am especially disappointed as I have used Conroy several times before and the treatment I got was a real let down for a loyal customer.