Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
89%
"The frequency of updates was poor"
3 Stars
"Highley recomend to family and friends"
Hi there,
An excellant service and would highley recomend to family and friends
4 stars
"The guys were great"
The guys were great!! Thanks
"Delay in trasportation"
The delay in trasportation, and delivery of my cosignment once in Australia, was unacceptable. I sssume that it was forgotten about as it was collected on the 25th February and on the 23rd April when I called to check the delivery date, my consignment still had not left NZ. I don't accept the explanation that shipping volumes across the Tasman were down to the degree that this delay could be justified.
4 Star
"Always an easy move"
Always an easy move.
"communication to customer service was great"
The only thing I would recommend is to give more information in regards to quarantine processes. Eg. Conroy: oh so your taking your lawn mower to Australia, just so you know, you should get it steam cleaned, cause it might not pass quarantine inspection upon arrival to Australia. Customer: Ok thanks for telling me that, we actually have a close friend who does that, so I'll get that done before the conroy truck gets here. I do understand that there may have been some information in a pamphlet from conroy, and I for sure should have read this more carefully, however, the move was such an extremely stressful period that this was overlooked. It would have been an even better service had someone told me this personally at some stage throughout the whole process. And it would have saved me nearly $400. Besides the above, everything else, from communication to customer service was great.
Many thanks
"Good communication"
Good communication, good friendly team doing the packing and unloading.
Hvaing been referred to you by John Ryan's & ahve used your guys on jobs in the past for extra man power, there was great commication. However did find making full payment up-front before the install with only 3 days notice a bit intence. & filling out a form that I have never had to do before for the delivery when everyting had been commincated via e-mail & job address on delivery reports provided in the past. Seemed like extra un nessary work on my end.
Although your staff were friendly enough, the frequency of updates was poor, we had to chase everytime around where our goods were, what the ETA for delivery was and the updates when recieved were sketchy at best with a generic answer meanign nothing often offered.
I also beleive the costs advised to us were not clear up front, along with the overall process.