Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersThank you to the Conroy team in NZ and AUS for moving all my household goods. Appreciate that there was continues communication with updates and answering any questions that I had.
I am missing quite a bit of gear.
All my kitchen electrical appliances.
A 50litre blue plastic storage box with all my books.
Conroy Removals were recommended to us after getting quotes from several others, they were amazing from the start and beat every other quote we had!! The team turned up and packed all our things with care and in record time. Everything labelled and easy to access. We even forgot to pack some things and they came back the next day and packed it for us, no issues or extra charge!! Upon arrival in NZ we needed to store our things, again, not a hassle! And it was cheaper than all other storage options. We requested to get a few things from storage and they happily held those for us for us to come and pick up. Beyond happy with the service!
Great service onsight with uplift, team were professional and efficient. Also, we required access pre Christmas to our international boxes and this was arranged without much effort and we were very grateful. Great service all round.
The experience with Conroy has been fantastic. Special thanks to Helena Tuimavave-Clarke, who was always there to help us understand the following steps!
The removalist team at both ends were awesome, fast efficient and oir items were extremely well packaged.
Unfortunately the customer service both in NZ and Australia was quite poor. I appreciate that a lot of stuff was online however there were times when a phone call or conversation could have been better particularly when there were some complicated questions regarding our shipment and which Conroys really provided no assistance or guidance with!
The sales rep in NZ was also quite relaxed and did not read our initial request, so missed half the quote, particularly when we made it very clear from the onset we were relocating an 83 year old from NZ to Australia and we were based in Australia at the time.
Hi Conroy team. Once again your services were excellent. Both pickup and delivery teams did a great and fast job.
3 stars instad of 5 is because all the stickers were placed in the worst spots (e.g. front of the mirror instead of back).
It will take us days to remove all the glue and clean all our furniture.
I hope you can try and improve this problem of an otherwise great service.
Giovanni and Nicole
The best part of the complete experience with Conroy removals , was the delivery of our goods in Melbourne. The guys were effecient, polite and well informed.Really appreciated the manner in which the carried out their work.*******5stars for them
We had 177 items moved from Gunnedah to Evandale. There was annoying, permanent damage to at least 8 items, only one of which we will have to throw away (clothes airer). It would have taken just a little more care to ensure that the items were properly wrapped given that they had to come across Bass Strait. None of the boxed items were damaged but we did most of that ourselves. Delivery was 5.5 hours later than expected and the man delivering it was exhausted before he began.
NZ to Melbourne November 18 2023
I was really impressed with this company from the NZ to the Australian team. (Unlike expensive companies i have used in past years, that have broken or lost stuff!) I shipped everything from fragile plastic stackable containers, computer and monitor to vintage furniture, glass shelving and mirrors all of which i was worried about because of previous experiences. Both sides were really friendly and got the job done quickly and had great communication skills, updating me on the status of the arrival dates and customs clearance every few days, i never felt worried about being left in the dark. Every item arrived and nothing broken (with the exception that customs intentionally broke off pieces of my ornamental table. I suppose because it was hollow and light so they must have thought i had drugs in it!) The shipping company also added broken next to the item and took pictures when they unpacked it also offered to send a handyman to fix it. So i applaud them for their honesty and thoughtfulness.) They upacked everything i wanted them to and i chose to unpack some things myself later on so they offered to pick up all the bubble wrap and boxes at a later date (no need, it is all recyclable - the double bubble wrap i will keep use for other purposes:) I can`t fault their services at all.
Thankyou Sarah and the packing team in Auckland NZ and Thankyou Steve and his packing team over in Melbourne Australia. You are all amazing!
Would i recommend them - isn`t it obvious:)