Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"delivery end in Napier has been terrible!"
"100% a positive experience"
100% a positive experience.
"kept in loop"
Great company very professional from the beginning, furniture packed up in great condition and great price from Perth to NZ. I was kept in loop of where my furniture was and it arrived back quickly. If I ever need to ship again would not hesitate to call Conroys.
"excellant advice'
Helen and I could not fault Conroys Service in Australia or New Zealand as we freighted goods and a vechicle back to New Zealand from Australia. With there excellant advice in the Brisbane depot everthing went without a hitch once it landed in Christchurch. Excellant communication via emails and phone making it stress and worry free for us.
Regards
Helen and Neil
4 Stars
4 Stars
"Two issues resulted from the process"
Two issues resulted from the process,
I went to great detail before the pack to identify and declare all quarantine related item's. All that was required by Conroy was to fill in the box nos. Simple. Before the pack I grouped relevant items and notified the packers of the significance and what was required. Conroy did not fill in the box nos. I had to find and identify the items and send back to Christchurch for inspection by MPI. Not good enough from your end.
The second item was the delivery truck leaks! It is New Zealand and it rains. Some wet items were delivered, fortunately they were the type of thing that rain will not effect, lucky on your end.
"Really good experience"
Really good experience from the moment Justin came to our home up until our shipment left Melbourne! Thanks team!!
"constant contact with us every step of the way"
Highly recommend Conroy for all your moving needs, made our transition from Australia to New Zealand so much easier not having to worry about our freight because they were constant contact with us every step of the way, from us dropping all our boxes off to getting them delivered to wherever we wanted. Special thanks to Jaymee in Brisbane for making our move stress free.
"The experience with is and was exceptional"
The experience with is and was exceptional from Conroy's and would like to thank all the staff from the WA Aus office with deepest thanks for all involved and Lee your professional experience thank you from Ric and Anne.
"received regular updates"
This is the second time we have used Conroys for an International Relocation and we were very impressed with the improvement in communication this time. We received regular updates and even though there were delays we were well informed throughout the entire process. Thanks for making the move go so smoothly.
"In general very happy"
In general very happy with the service received (pick up and delivery all on time and items in good condition at their destination). The only reason for 4 stars vs 5 was that I wasn't at least warned of the possibility of an additional ~A$400 'extensive inspection' charge at the Dubai/Abu Dhabi end - even knowing the possibility of this additional charge would have potentially changed how much/what was shipped. Granted that your final quote specifically excludes inspections however forewarning would have gone a long way to easing the pain of paying an additional $400 just to receive our shipping in the end!
The service we received from the Brisbane end was excellent however the service we received from the delivery end in Napier has been terrible! The delivery people feel asleep in their truck during their lunch break and we had to wake them up to get back to work! They had no idea on how to put things back together such as our TV and they damaged some of our furniture whilst unpacking! The insurance process has been terrible! I am still waiting on claim forms to be sent through from 2 weeks ago! No one returns my phone calls so I am constantly having to call back!