Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersWould definitely use them again
They are an awesome team and would recommend them to anyone
From getting the good quoted, to the packing and to the delivery the communication and service has been faultess. The goods arrived safetly and no damage.
Impeccable!
I have always used Conroys in NZ and Australia. Services have always been impeccable each time. Process is very smooth and very professional. Moving is very stressful. Everytime I send them an email, no matter how simple the enquiry is, the staff always take the time to respond promptly, which helps to put my mind at ease. Thanks, Conroys!
Great Communication
Great communication from the Conroy team. Due to shipping delays, my crate was late arriving, but I was kept informed all the way. I couldn't ask for more than that! Susan is a rockstar!
Proactive communication
Conroy provided excellent service. Proactive communication really helped, as moving country is difficult. Thank you to the Western Australia and Hawke's Bay teams.
I Will Be Using Them Again
I was very impressed with all aspects of Conroy's service, their initial communication, removing and packing our items from the Sunshine Coast , and then their prompt delivery to our new home in New Zealand. We had been worried about sending some garden trays and pots, even after cleaning them, but all our items passed inspection without any issues. The person who delivered our items in NZ was fantastic, he reversed his truck the whole length of our long, steep and winding shared gravel driveway in the rain, and was able to deliver our things right to our shipping container, very friendly too! I would definitely recommend Conroy to anyone and if I ever need to move, I will be using them again.
I Highly Recommend Conroy's
Always had a good experience dealing with janele, she makes the whole process easy and enjoyable and deals with you as a client in a very personal family way.
Kudos to the boys out the back in the warehouse who are always friendly and helpful.
I highly recommend Conroys for all you moving requirements.
This was not our first international move and having come from a freight forwarding background many years ago, we are a little more tuned into the process. Gary was great when quoting and explaining how Conroy's work and honesty re car shipping - we ended up using Conroy's for the car shipping due to lack of roro's out of Brisbane. Communication in Australia and NZ with the co-ordiantors was very good, keeping us up to date with progress. The packers were careful, respectful and moved very quickly, although we made it pretty easy for them with nothing to take apart and most things in one room (we did this as I had arranged transport for a certain time so needed to make sure they got things done by that time - they did appreciate the extra effort we had gone to which which was nice. The communication for delivery was disapointing. A text message to say which day they were coming (no options given) and then a call the day before to say they would be coming in the morning instead of the afternoon as per the text. The truck that came was massive and struggled with the driveway amongst other things and as a result we had to unload everything into the garage (I needed half of it into a storage container, but the truck couldn't reverse in due to its size and capability of the driver). There wasn't much communication about what the process was and they just seemed happy to unload everything into the garage and leave us to sort it out - but maybe this was the service...I assumed that it would be more than a delivery service where they actuallly placed furniture and took away packaging. Overall we were very happy with Conroy's.
This feed back should be split. To the brisbane based team, I would use the service again and I would give them 5s. To the auckland based employee dealing with this transfer. Politely she leaves very little to be desirered, crap attitude, and a stain on this company. I have raised this issue with her manager as it would fall short in customer services that I would/should be expected and maintained.
The move went well, Conroys took care of everything and constantly updated me, would definitely use them again.