Customer Reviews for australia to overseas

I have move items twice using Conroy Removals. The service I have recieved at the Melbourne end is fantastic. Genuinely personal and seemless. The NZ end was extremely frustrating. Requests to accept an excessively expensive freight quote was the response to my multiple requests to multiple people for weight and dims. Calls were not returned when I was advised that they would be. Emails were ignored. I went back to my Melbourne contact (Janelle) who sourced the information I was looking for very swiftly from the same people I was asking. Caroline and Monica were the main contacts in NZ. Both were almost impossible to contact. Others were involved in the end when I made multiple calls for information. I will use Conroy again, but I will request that all dealings are managed through the Melbourne branch.

Great people and company to dealwdeal on both sides of the job, Perth team so helpful and nothing was a problem.  Unloading team in NZ were professional and did a great job, the packing was amazing and so far what we have unpacked everything has been intact. Thanks so much for all your help Conroys

Great experience overall. There was one lapse in communication when I wasn't told my ship was significantly delayed (and therefore was still working around original dates) but other than communication was excellent and the team at both ends very pleasant and helpful.

We note the following:

- The guys moving the furniture into our home in Wellington were punctual, friendly and efficient, and their strength was incredible.

- We paid for unpacking as part of the service.  I clarified with Cindy Eichstadt in Wellington that the team coming would do the unpacking for us and she confirmed.

- The team that unloaded the truck said they weren't told they were to do any unpacking, and came unprepared with nothing to cut any boxes open with.  We didn't have anything either, as we understood it would be done for us.  

- Once we'd found my husbands tool box we found some makeshift items to assist the guys in the unpacking process.  Some items were unpacked but after we found a number of scratches on furniture items that were unwrapped by the guys from these tools we decided it was best that they didn't do any further damage.

- There are a number of scuffs on the walls, door frames and scratches on our hardwood floors, however we accept that some of this is likely to happen when moving furniture.

- We were told that we could call and the boxes and packing material would be collect when we were ready.  We're still trying to chip away at the unpacking as it is difficult with a toddler and newborn.

- While unpacking we found rubbish in a number of boxes including empty red bull cans, used tape rolls and food packaging in the bottom of boxes which our belongings were then packed into, obviously done in Sydney. A number of boxes were only secured with a single strip of tape on the bottom and weren't sealed at the edge seams.  I think we're very lucky that the we didn't end up with ants or other bugs throughout, or any broken boxes.  

- A freestanding mirror that was dismantled for packing should have had screws removed, instead the crossbar was ripped off the screws.  We suspected that there may be some damage to this item by the packer as we found the washers and other fixings left on the floor and not packed at all.  Fortunately, my husband picked them up.  The same young guy also didn't know how to remove a lampshade from a lamp and instead ripped the fabric shade off the frame.  

- In Sydney, they guys were several hours late, and perhaps were rushing as a result.  In saying that, all our kitchen items were packed impeccably and the senior people were fantastic to deal with.

- I understand these points relate to the Wellington team, however it paints a picture of our impression of Conroys.

- Some items were damaged, including the cover of our bbq being slashed, however we suspect that may have happened during the customs inspection.

- As noted above, we paid for unpacking services and it wasn't provided.  Entrusting others with your personal belongings in your home is a difficult things but we chose Conroys for this.  We didn't receive part of the service we paid for, and we think it's appropriate to receive a refund for that.

Thank you for requesting our feedback, I'd be happy to discuss any of the above further. 

Tracy