Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersStill haven't received our goods they are overdue. Our packer was a cranky man. We didn't understand cubic metres so was underestimated what we were taking. Communication on the nz side has been slow
I'm not sure if this feedback form is meant to be for our first consignment or for both consignments; I'll assume both.
The lack of communication has been astounding. From unanswered emails and questions, to asking for forms that have already been submitted- Production seem to just not care. We were already getting very frustrated with the service, but then to be told at the end of the first packing day that we need to bring everything down from the attic ourselves because of H&S- unacceptable. That was the night before we fly out, spent clearing an entire attic. The H&S issue should have been raised during the home visit.
we have just been informed our goods will be delayed an additional 2 weeks. That's ok, I understand things happen, but why am I hearing their departure from Sydney will be delayed after the date they're meant to already be in Auckland?
if honest, I have never felt so frustrated with a service before- we felt incredibly alone during the process, and the lack of communication has been terrible.
Quick to reply and our boxes arrived quicker than expected also great communication.
From the moment we first called to the last box arriving in Ireland we've had nothing but fantastic service. Everything has gone extremely smoothly. We are extremely impressed with both Conroy's and also Careline whom they use here in Ireland. We would recommend using Conroy Removals to anyone and will definitely use them again for our next move.
I found that the support we had while getting sort to move was great, the pack and uplift guys where fantastic.
Our shipment took a long time to leave AU and then a long time for delivery to be arranged after arrival in NZ. This meant the whole time frame dragged.
The communication we received in NZ was good and the unpack guys good. They have been working really hard by the sounds and didn’t stay long (only empty the container and unwrap large items).
Overall very good experience. Easy pick up and paper work filing. Handover to companion company overseas was easy, too. Better updates on ship departure times/estimates would be appreciated.
Australian service was fantastic it was let down badly by NZ Conroys.See resposne on their NZ facebook page
Ladder missing, I know ive lost that forever..... but everything else was there.
Was told from the Brisbane end what to expect regarding the unloading of container in Auckland and re packing after customs inspection. Was told contents would be repacked and wrapped in removal blankets for the journey to my address. This did NOT happen. Three items of funiture were damaged and I was horrified as the container was being unpacked to see my lounge suite on its end sitting on the bare dusty dirty container floor covered in dirt dust and wood chips UNPROTECTED.
This was disgusting. Allthough not damaged it took a long time to individually pull all the hardwood chips from the container floor out of the armrests of two fabric lounge suites. This is NOT how you move customers belongings....
I do not know whether the driver and his offsider had actually packed the container in Auckland or not, but were happy with the way they unloaded and their professionalism.