Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersDisappointed so far and service is still in process waiting for delivering when I find a place to live .Price was increased by $1400 after there sales person came out and inspected my container.Was told it could take upto 6 weeks before it would be ready which would give me time to find a place but within a week it cleared and now I, m having to pay $78 a week for storage .So busy and stressing now which should, t be
Conroy Removals Sydney, Australia, on point, the packing boys did a great job, could/wouldn't fault them. Admin Aus, good.
Furniture arriving 1day shy of a month... excellent!
Conroy Removals NZ...Crap!
Boys unpacking ok, no-fault there. However, some items of my stuff were left at the Porirua depot, my understanding is it wasn't put back after fumigation (total lack of communication) In saying that, the outside gear that was supposed to be "fumigated" came on the first load, on the second load was 3 outdoor items and the rest was, faux Christmas tree, faux decorations, blankets, sheets, brand new, never been opened vacuum cleaner, none of these items had ever been outside????????????
the cost of my car fumigation was a disgusting amount $1360... that should have been explained to me on my initial meeting with Ryan,
I was absolutely out of pocket after that sting.... irrelevant as to whether Conroy is using an independent contractor for fumigations or not, the money is still collected by Conroys, therefore I suggest all your possible clients are informed of every financial detail!!!!!!!!
As for the admin side..... NZ, Frikken hopeless, I shouldn't have been calling Porirua, Hastings, Porirua, Hastings, etc over a week period to find out what was happening with items and vehicle, not at all, absolute poor form!
Would I suggest Conroy to others? only if the NZ side picked up their game substantially.
in the "Where can we improve?" boxes, I believe is pertaining to NZ Conroys solely.
Everything was great from start to finish
Great work thank you
No nonsense did everything as promised, kept me informed throughout the process.
I had spefically had a box with all the bed hardwear (bolts etc...) in a clearly marked box, this was impossible to find when shipment arrived as it had been reboxed without a thought to remark the Conway rebox. This led to no beds being assembled as we only found the box after the great delivery folks had arrived.
Also working with two seperate subcontractors, one in CA other here in VA was not the best , specifcally finding out I had an additional $750 to pay for delivery, even though I had seen short based trucks arriving all the time in our subdivision with 20ft containers on board. So very frustrated at having to pay only because they didnt have the right delivery truck. Poor customer service, even though 750 was reduced to 500 for inconvenience, sorry but that 500 should be reimbursed to me by Conway.
Packers and unpackers were very professional and helpful.Desciding what to put on the list to bring was diffuclt ,if some one had been able to come to the house it would have been easier but over all a good move.
I was very disappointed that the large battery that powers my camp fridge was tipped up and a large amount acid leaked out. Therefore the battery was ruiened. This was noted on the he eekevery sheet and no one contacted me in regards to it. Akdova large crockery pot was broken.
Dear Conroy, your own company provides an excellent service from the quote right through to the packing. Everyone was a pleasure to deal with within your company. Unfortunately, the company you use in the UK, you just need to look at their Google reviews to see the kind of appalling feedback they receive consistently. They have screwed up the delivery my goods over the last couple of goods and every time there is something they need to correct they charge me. The last straw was when their truck drivers received 240 pounds (pounds!) of parking tickets for parking with their wheels on the kerb (a traffic infringement), and also outside the arranged time for them to park with the local council, and they tried to make me pay the fines! Every time they have to correct a delivery (things that were not supposed to end up in storage did end up there) they charge an extra 70 pounds. I would use Conroy again if I thought they were not working with the UK Company, but it doesn't matter how good your company is, if I end up with the UK Company at the other end then I would not use Conroy. You really need to find another partner because working with these people, no matter what they quote you, is going to damage the reputation of your company. Read the online reviews for the UK Company - not just one or two but dozens of 1 star reviews and 2.2 rating overall.
Conroys Made my move so much easier from Brisbane, my furniture arrived nz with good feedback.
No cost at the end was great and the helper at the other end was outstanding, wish I got his name