Customer Reviews for australia to overseas

There was abit of confusion a lot of the time regarding statements and invoices. However, finally resolved the issue just before our contents were shipped

2 items are still missing, let’s see how you’re taking care of.

The contacts we dealt with in Australia were lovely but the move itself has been a bit of a nightmare. We moved from country Victoria to the city of Victoria in Canada, on Vancouver Island.

As I type this review we have still not received our shipment and this is due to a number of delays that we were not informed of prior to leaving Australia.

1) we were not aware that our goods would be handled by a third party once in canada

2) we requested storage once in Canada and were never told that storage would be on the mainland and not in the island which is our destination 

3) we were not told that the third party that would be handling our goods had a 1-3 week wait period once our goods cleared customs before they would ship to the island

As a result, we have had to organise a storage container on the Island in order to provide a shipping address and have been paying for it for over a month now. We were told to expect delivery once the goods cleared customs, 7-10 days post arrival (container arrives August 21). It is now September 21 and we have been sent this request for feedback and our goods are not due to arrive for another 2 days. 

We are a family of 5, travelling with 3 young children, aged 1,2 and 5. We have been living out of suitcases waiting for our personal items for 3 weeks longer than anticipated and it has been frustrating to say the least. 

The contacts that we dealt with in Australia were always friendly but I don’t think that they had a clear idea what delivery would look like on this end. Had they been clearer about the wait times we would have planned accordingly and much of the frustration would have been avoided. We understand that overseas moves are big, troublesome events even when most things go right. We feel that the whole story was not properly communicated to us and that perhaps the staff in Australia were not aware of the finer details of their agreement with the third party which led to our issues.

Very pleased with every thing from start to end. Youu guys made my move so simple and easy. Thanks

From beginning of quote to delivery very happy with service. Great patience  shown when quote being worked out, always felt confident in a caring family business, thank you. Would use Conroys again, but dread the thought of another move!! Thank you Conroys for a smooth move to NZ.