Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersFrom the beginning of the process Conway have kept us up to date and answered our queries promptly, making the booking quite easy. The 2 removalists arrived on time and were very polite and extremely efficient. They packed the container for storage with mathematical precision and were careful to wrap and protect all items. All this was done on a very hot day but their happy dispositions and attention to detail never wavered.
Your staff were polite , obliging , helpful & super efficient . I am most impressed . They deserve commendation. This was my 40th container to unpack. I had a business previously . It was my 3rd & final container of my household goods to be delivered from overseas to my Brisbane home . I have used 2 other shippers , Crown & Overseas Shippers & Packers. You ( & Asian Tigers in HK )are by FAR the best & most reasonable of all . I will be recommending you to anyone moving . The automated updates were most helpful . It would have been marginally better to receive a persoanlised response to the final update but this is minor.
The delivery (although several months delayed due to COVID-related factors) was right on time on the day. I had Chad and Arnu deliver and unpack my good. They were both amazing - friendly, helpful, and efficient. I have a really big/long headboard which was a challenge to maneuvre into my main bedroom. However, with Chad's determination and initiative, and a lot of effort from both of them, they managed to get it into the bedroom. I am very grateful that they took the extra bit of time to do this, and want to give a shout-out to both of them for going above and beyond. Chad and Arnu are hard-working and great at their jobs.
My comment about "where can we improve?" is related to the packers in Auckland - they didn't pack all of the boxes efficiently - used too much packing material which resulted in extra boxes being filled and charged for. Despite all the extra packing material, two of my fragile items were broken beyond repair : (
The boys were excellent, worked so hard in the heat and fast. will always recommend you guys. Used you before and will use you again. Thankyou
Both Dennis and Jermain were very professional and and did a great job packing and delivery of my things .
Very trendily can do attitude hard working fellas no doubt .
I had to ask for a deduction in the payment as the quote was supplied to us, which was more that the goods uplifted.
Invoice for the insurance was supplied after I asked for one before making payments.
Insurance details were not explained our outlined properly
Excellent service and response to any questions l may have had. A very helpful team both in NZ and Australia . Both teams kept in touch with each other to ensure my items arrived at their delivery address safely.
5th time with Conroys.
Still the gold standard.
Thanks Phillip!! Once again you saved the day.
The move was very easy from start to finish. Thanks to your team.
I wasn't present for the uplift of my belongings, bit the feedback that I got from my mum was that the team on that end were extremely professional, courtesy and a pleasure to deal with. Delivery was in a timely manner, especially considering the road closures between Victoria and Western Australia.
On the delivery side, the team was once again extremely professional and friendly. Items were all received and in good condition.
Customer service initially was a little bit hard to get a hold of, though once the dates and times were locked in, the team who assisted me were of great help.