Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersRecommend
I found the "service" with Conroy’s TERRIBLE. I have moved home internationally on many occasions, and my experience with Conroy’s was by the worst. The problems started in Australia, with Gary doing only a cursory 10minute review of my household contents. I then received a 1-line quote with little explanation and no breakdown of the cost. Despite email enquiries and conversations over the phone, I could never get an answer. In retrospect, I should have realized the company was dodgy and not proceeded.
The movers I had were nice, and very hard-working... I have no complaint about them. However, one pointed out to me that the Conroy movers who had previously moved some of my household goods into temporary storage in my garage had packed heavy items on a clearly-labelled box containing a print. This had caused the glass to shatter and destroyed both the print and the frame. The Brisbane office refused to acknowledge my emails about this, or offer any apology or compensation.
Lack of communication has been a theme throughout my experience. As a result, there is a sense that Conroy's is withholding information so that they can then bill you for undisclosed charges. I am now experiencing this with the NZ office where they claim it is "international standard" to start charging storage costs from when a ship arrived rather than the date that my goods cleared quarantine. Instead I'm told that they delayed inspections (without informing or discussing this with me) as delivery wasn't a priority.
Staff in the Christchurch office could also benefit from additional training in communication and customer interaction.
Gratitude
I can't even express the gratitude and appreciation for all the help I received with my move from Melbourne to Far North Queensland.
Izzy was rude and unhelpful, there was next to no communication except when I reached out. The Singapore side of things was exceptional so I was expecting similar comms from the AU side
We were unhappy with disorganised information, often erroneous, which added to our anxieties over the move. Dealt with two employees, one was reasonably polite but generally unhelpful and the other was frankly condescending. We were very happy with the Perth company that were subcontracted - Keys.
Professional
Great comm's right from the start. The delivery drivers were on time, professional and it all went seamlessly.
Pretty smooth sailing, everything arrived in pretty good condition, considering the long journey.
The whole process was excellent and I've used Conroy in the past and would definitely recommend and use them again in the future!!