Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersI was quoted 5 to 7 weeks to receive my car. It took 9 weeks.
I was pleased with the support I received in finalising the entry paperwork and staff on the phone were very friendly, helpful and willing to listen to my individual circumstance to help me find the right way to report on my goods. Our main problems in the process were in terms of continuity of communication with the other movers involved in the international chain (Allied International and the local company who picked up and packed the items) as well as at the delivery end. The delivery staff took a 'drop and go' kind of approach even though I had a signed contract that said I was paying for full unpacking, set up and removal of packing materials. (Of course, as I need to process an insurance claim, it is perhaps good that we were left to do the unpacking as we could take full photographs, but I feel like I paid for a service I didn't receive because of lack of continuity of communication). I was also a bit dismayed to discover that I seemed to need to complete a whole new set of somewhat duplicative paperwork once the shipment fell under Conroy's control (as well as a set of additional payments that I did not expect) and I can't help but think that a lack of effective links and communication with Allied International contributed to that. All up, I ended up paying more than US$3500 to ship just a single dining room table, and ended up receiving a table with all four of its legs broken and needing complete replacement. Not a great experience, though I think most of the problems occurred before it reached Conroy's control.
Staff are friendly, helpful, they kept me informed by email at every stage. They where also available by phone if i had any questions. The whole move ran smoothly .
Would definitely use this company again
Was a little bit difficult scheduling things – got a call to say they could come the next day, which wasn't really enough notice for my parents. Otherwise, great.
Communication was poor. Initial information was that the container was to be delivered to Brisbane. After asking why, a reply came after 2 days: a mistake in the system. Communicatin was minimal, if any. Only some repetitive sms messages from Brisbane, no information from Fremantle. Whatever information about Fremantle was sent, was repetitive as well. Timeline for delivery that I requested, was not given. Out of nowhere came a question whether the container could be delivered the next day which was not convenient. Then there were delays, apparently because of lack of truck cpacity.. I still have no idea of the name of the company that ultimately delivered the contents of the container. There have been damages and I have no idea where to claim.
Utterly poor performance and as far as I am concerned, never again
Easy from start to finish, thank you!
I had excellent staff attending my house unloading my container goods.
I was surprised at one stage to become an email asking me to fill in forms and asking for unforseen expensis. On the forms i then noticed that there where different expencis for different circumstances. My container had already arrived in Melbourne when this notice reached me and i had to be quick in prooving that my items where of an inheritance.
I would have loved to understand why it took so long for my container to be in Melbourne but not being processed. I blame Covid 19 for it ?
All together though i have to thank you very much for a safe and friendly arrival of all my sentimental goods.every staff member i spoke to where lovely.
Regina Whittley
Moving with Conroy's was simple and easy and communication was brilliant. I moved from Perth to regional Victoria and the removal teams at both ends were great to deal with and very helpful. My furniture arrived within the agreed upon timeframe and was all in one piece. The price was also very reasonable. I would definitely recommend Conroy's and would happily use them again :-)
Had no problems, Communication was good. Hassle free.
After 2 months and 11 days, I am still waiting for delivery. Quote was 5 to 7 weeks.