Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersParking was an issue but they worked around it an had all offloaded in a couple of hours. Now the real work begins! Looking forward to all the detritus being collected. All part of the deal thank goodness.
We started our move with Anglo Pacific and the experience between the companies could not have been more different. I sought details of our shipping as the intial email received from Conroy showed different details to the confirmation we initially received from Anglo Pacific. I let this pass although annoyed by the lack of coordination and we settled into tracking our shipping ourselves. I then recieved SMS updates on our shipping that were incorrect - listing the original expected date of the ship rather than the actual date it was due to arrive (delayed). My husband and I then felt we had to initiate every contact with your office - chasing for updates often with a delay of a day to return calls or emails. When our shipping did arrive, it took days to get clarity on when the quarantine review was to take place (staff at the depot were ill) and then when it did, we were told that they thought there was a problem, but could not tell us what it was. A couple of days on, and chasing again, we were given the details of the issue and gave instructions for destruction on the items that caused the issue. When we finally got our delivery booked in after another 24 hours, and more than 3 weeks after the arrival of the ship, the delivery did not go as smoothly as it should. It was clear that the delivery team were very keen to complete the drop off as quickly as possible and we found one of your staff in particularly condescending and difficult to deal with. As you are aware, moving is a considerably stressful human event, in particular when it involves being transported across the world, unfortunately our negative experiences towards the end cotributed to this stress and could have been avoided.
All the Best, a friedly good Staff helps all the time, what need you more!
Right from the start the service was on point! Took all the stress away
THANK YOU
My only concern was the condition of the removalist quality boxes when they arrived as they were less than ideal. They had lost their solid structure due to moisture damage and were coming apart at the bottoms. Fortunately, and to my surprise, nothing was damaged or lost. Overall a good outcome and very good communication and updates on delivery etc.
Thank you. Would definietly use your company again.
Unfortunately the packing service was very poor with furniture items stacked on top of boxes which were crushed. A few furniture items scratched and broken. Better care should have been taken with the packing process
The final stage of the move has yet to be completed as our stuff is in UK storeage until our house purchase is completed.