Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others5 Star Rating
Very happy with the quality of the service
Highly recommend
Excellent service from start to end. From getting the quote, customer service, packers and unpackers, everyone was super friendly and helpful. Thank you! Highly recommend.
Could not fault Conroy Removals at all
Could not fault Conroy Removals at all. They kept me briefed on progress of my sea shipment at every step, thank you for that.
2 Star Rating
It took more than two weeks to deliver my package within the city. Answers to my emails were pretty slow (like 4 day just to answer).
5 Star Rating
Good job guys!
Happy with service and updates. Good job guys!
2 Stars
Quite disappointed with the move. A Conroy rep came to the office to quote us and saw all the heavy items that we required to be moved. Throughout our contact some of the larger items dropped off and were no longer required (large heavy reception desk) to which they stated he did not include in the quote anyway, therefore no change to quote initial amount. We had a large compactor (filing) which had to be moved and we ended up getting rid of 24 desks that were not required in the move and the rep then increased the quote.
On our end we were cutting it fine with the removal date as we had to wait for current landlord and managment to confirm the move date and I can appreciate we did not have an exact list of items at the time of the inital quote, so there was some back and forth on our end. All of the items were initally going to level 2 of the new building, however we had a change of plans and 70% of the items went to ground level facility (which was easier for removalist).
A few days before the move the rep came back to the orginial location to check some of the items and he stated he would not be able to get out the heavy machinery from the workshop as there was no bottom bars to sit on a pallet jack. He noticed that we had a lifting device in the carpark and asked to use that for the move. I am unsure why he would quote us such a high amount for items he was not even sure he could move. I felt like he was unprepared and took advantage of the fact that we were in a time crunch. I personally packed all the items in boxes and marked them with the rooms and location to make it easier for the movers.
On the move day my manager stated that the rep said he would not be able to get the items in to the ground level bulding as there were three steps blocking the loading dock door and he could not back the truck up to the entrance. He had already been out to see the new location so he was well aware of the steps and access points to both buildings. My manager advised to go in via the front entrance as there is a ramp and double doors. My manager also noticed that the removalist staff were working non stop and was unsure if they even got a break during the move.
Overall for the amount of money paid the service should have been top tier to which it was far from it. I will not be recommending this company to other buisnesses. If we had more time to get further quotes I would have went with another company.
4 Star Rating
I found it hard contacting the right person to talk to in your Auckland office, communication not so great. Brisbane very helpful.
Would recommend to anyone looking to move
Kept us updated regularly throughout the process. Always available to answer questions and address concerns. Would recommend to anyone looking to move.
Great customer service all through the process
Great customer service all through the process - good communication, professional, personable staff, made our move much less stressful than we expected. Very happy with the service we received. Special mention and thanks to Nigel, Jason, Kate, Clara, Dorien and T.
2 Star Rating
Whilst the guys moving the goods were approachable, the operator in charge was not interested in placing the goods at my preferred location. Whilst the ground may have been too wet to safely move the goods, an option to place nearer could have been presented / discussed. It appears all that was to happen was to unload at the closest and easiest location and be on the way.
Whilst I appreciate time is of the essence, a discussion about where to place the goods at a mutually agreed location should have been had and would have been helpful to all. This didn’t occur, in the end goods were place at the easiest location with no interest in anything else but. The next day myself and my partner relocated the items to the required destination with no issues even though they were heavy and only two of us, one being a female.
I’d suggest lead staff were trained on customer interaction and have a more approachable demeaner.
Thanks for being informative on the regular updates prior to delivery and keeping me informed of progress.
I am very happy with the quality of the service. The only couple of points that I would make as recommendations are:
Set up achievable expectations with the customers. I read reviews where door-to-door was handled in four weeks. I was told to expect delivery of my items within eight weeks and I finally received them on the ninth week, after a lot of follow up emails and push from my side.
The packaging was excellent and this is proven in the fact that nothing was broken aside from a few plastic tubes, which is such a relief. The final delivery was a bit rushed and I found the team was rough with handling the items, throwing boxes and both guys cut themselves with the knives while removing the wrap of items, due to rushing to complete the task. All items were unloaded and unpacked in 20 minutes. Super quick but as I said could have been handled a bit more carefully.