Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersExcellent, most accommodating and helpful
Conroy were great from beginning to end
I had misgivings sending some boxes of my late fathers effects from the UK back to my home in Australia. I imagined things would get damaged or lost on such a long tripI shouldn't have worried. Everything arrived intact and Conroy were great from beginning to end, keeping me informed about the progress of my shipmentI highly recommend them
More & regular updates of where and when the furniture is, and when to expect it arrive, would be a considerable help. It seems that better liason from the shippers who dispatched the furniture (in my case in the USA) and yourselves could be improved.
It has become apparent that there have been several intermediate packers and transloadings enroute which has caused some damage - and prone to abuse,(e.g.losses, or illegal items added), so not being advised of the various links in the chain makes it hard to defend oneself if the customer is queried by the customs department or a claim has to be made.
Highly recommended for reliable and efficient cargo services!
I recently arranged the shipment of my household items to Melbourne with Conroy, and the experience was excellent. The cargo arrived ahead of schedule, and the entire process was smooth from start to finish. Communication was clear and timely, keeping me updated at every step, and the handling of my belongings was top-notch. Conroy also offered very competitive rates, making them a great value. Highly recommended for anyone needing reliable and efficient cargo services!
Average service in Australia.
We are Still missing tools and equipment that were lost or left with other people sharing our container.
Professional
The Team - Timothy and Jacob (Napier) were absolutely top guys. Very Professional in every sense and a lot of fun, made the huge task enjoyable for us.Their packing was thorough, well packed as we had some fragile cargo. Very impressed with those guys!! Thank you
The Team (Brisbane) Dennis and Jermaine were also very Professional , efficient, hardworking and pleasure to work with. Thank you.
Fast, friendly service
We paid for a person to pack our belongings and it saved us a lot of time. However, he reused boxes from Conroys and did not cross out the contents from the previous use. Which resulted in some hassle on delivery day as items were taken to the wrong spots (i.e. garage items in my closet). He also did a poor job packing our photo frames and artworks, which I expected to be wrapped individually. There is damage due to this. I was also under the impression my hanging clothes would be hung in portarobes and they were not. These boxes were used for random items. I asked that the fabric beds were wrapped to keep them clean and one was not resulting in a need to have it professionally cleaned.
Some items were very carelessly packed into the truck. Some broke. Some I am surprised did not.
On top of what is a very big move interstate with a young family, adding additional items to my task list like an insurance claim/organising repairs/cleaning isn't ideal.
Everyone I dealt with was very nice.
A couple of issues to address...
1. I saw your depot in Nelson by luck when driving by and knocked on the door to see if my gear had arrived. It had two weeks beforehand and I'd not been contacted. I was told there was no number to ring me. Conroys only ever contacted me by email. FAILED.
2. It was excellent that the boys removed and took away the furniture wrapping but in doing this for my tv, the power cable was missing, presumably wrapped separately and included in the total package, but thrown away with the wrapping. I only noticed this a week later when installing the tv. FAILED.
Delivery drivers were excellent, most accomodating and helpful.
Isabella in the office headquarters was also very helpful.