Customer Reviews

John Rowden and Sophie Richards were absolutely fantastic. Their customer service was excellent and I cannot fault any part of the service - thank you so much!

1. We posted keys to your offices, and it would have been good if we received a notification from you after you received it. I had to phone to make sure that it arrived safely at your office.

2. One of our boxes is missing. The delivery person said that Conroy is following up on the missing box, but we have not received any feedback yet.

3. I liked the text messages we received to keep us updated on the process.

Moving in the middle of a global pandemic is not easy but the Conroy team in Melbourne made it easier. They were easily accessible and Janelle went over and above in helping to make the move easier. The team of movers arrived when they said they would and were very efficient. I was concerned when one of the speakers was dropped in front of us. From the looks of things our belonging suffered more than just being dropped. Despite the boxes being marked fragile and being in boxes designed for moving records, over half the boxes were battered and damaged on the outside. Luckily the records themselves seem to have survived. 

On arrival in Wellington, our experience went downhill. I have already spoken to the manager of the depot about my concerns around communication and managing expectations. I understand they are doing their best in a trying time but it was frustrating to not have clear delivery times and to be left in the dark about what was happening. Finally when our goods were delivered, the bed head and a box of books were missing. After a day and a half the bed head was found and delivered in the evening. The poor guy had was left to lug the bed head upstairs while his partner waited in the truck. I ended up helping to take it upstairs. We are still waiting to find out where our box of books are. 

So after a great start, we ended up being disappointed in the service and would not use Conroys to move our personal belongings in the future.

Really lovely interactions, all the way through. Always very kind and understanding and did whatever they could to help. Extremely accomodating as we had to move very last minute. Very much appreciate all the effort Conroy Removals went to, to ensure our move was as smooth as possible (even with Covid going on!) 

thank you very much!

Friendly, efficient, and professional service, in terms both of communication in advance and delivery of furniture on the day. Thank you!