Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersI moved from Auckland to Melbourne and I'm very happy with Conroy Removals. I would definitely use them in the future.
I am not sure how I can give you an overall experience as I still haven't received my goods.
Due to Covid 19 everything was put on hold, I am still waiting. I can't say that the communication from the NZ end has been great, that could be due to the fact that people were working from home. Plus, I certainly wasn't happy to be told that I was going to be charged for storage because my goods couldn't be delivered.
It wasn't down to me that my goods couldn’t be delivered and it was wasn't down to Conroy’s that you could fulfill your contract to deliver them. Covid19 wasn't anyone fault, but I still don’t understand why I was going to be charge. So, no not happy.
I have now just received a phone call telling me that my goods are ready for delivery. What seems to be ironic, is that I had email Sophie in Tauranga plus also speaking to another person explaining in detail that I was stuck in Auckland and that I had arranged another person to oversee my delivery, so could they please make contact with that person when my goods were ready for delievery. The messages weren’t passed on as the guy that rung me to make arragements had no idea. So again, "communication"
I can say that my household item and personal belongings were pack in Perth and my service was good. I would have liked a little bit more detail put on my copy of the inventory I received after everything was packed up, plus it’s not really legible .
Would I use your service again, I am not sure on that, Would I recommend Conroy's to other's if I went from my past experience with Conroys yes I would
Diane Ibell
Good service and communication; however I am still waiting to receive a refund of $400 - bank account details for the refund were provided a month ago but I am yet to receive the funds.
Our furniture is either scratched, marked or broken. Anything fragile from pictures, to art to ceramics is smashed. One couch is missing and has not been delivered. Techniques used to wrap items is serioudly poor. We were charged an extra $490 for delivery ute that was not needed. Decision made entirely using a map. Not a sure visit.
The boxes were poorly packed from the overseas company, but the local Brisbane crew were respectful with our belongings and finished the unload very quickly. Communication was top notch.
Some missing items TBA
Some damaged items TBA
The moving crew was excellent. The communication from the office staff left a bit to be desired. They changed the time on me last minute without notifying me and I only found out by proactively reaching out to them to make sure everything was still ready to go. Also had to chase them down to get a status update on when my items would be delivered after my items had cleared quarantine and customs. I realize that this could be due to the current COVID situation, though, which is why I still gave 4 stars.
We used your services, based on packing and unpacking and removal of materials. As well as delivery time. However when our boxes arrived they were not unpacked and the materials were not taken. Our boxes were packed and picked up Begining of November and only arrived May, 6 months, way longer than the originaly advertised time 16 weeks.
other than that it was pleasent to deal, we only recieved the items today and have not yet gotten around to unpacking to see how the items did.
Thank you
all the best