Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersDamages to our furniture when we can from South Africa to Australia plus now again with the move from Melbourne to Bendigo
The packers in Hawkes Bay Tim and Tana were great, they were very friendly ,helpful and went out of their way to make sure everything fitted into the container, nothing was a problem for them even dismantling items to make sure. Kris and Wade were excellent as well they explained everything to me and nothing was too much trouble We have only unpacked a few boxes as we will be moving again in 6 months and they assured me that I could still phone through and our boxes will be collected once unpacked at our new house. Only 1 botyle of wine broke and a mirror was cracked so not bad at all.
Overall your services been good though communication could have been better. At first there were few texts but then I have to call almost any time when I wanted an update. And one piece was left behind at depot and delivered later. No big deal but not perfect.
The main problem is with your overseas partner. They quoted me 12 weeks delivery and then booked the route with two changes. They rescheduled pickup twice and their packing service had been shocking. Guys who came over to pick goods had no idea and not suprisingly most furniture came with scratches and one piece is really badly damaged. I moved between continents few times and that was the worst service by a long shot.
the service was great. both the guys at pick up & delivery end were super friendly.
just two downsides, 1 I had to chase to find out when my delivery was actually happening (time) & also got charged an extra $200 last minute (after my belongings had already been picked up) above the original quote for a "shuttle service" & there was never a shuttle.... so unclear what the extra charge was for
Made everything super easy. Very happy at both ends of move
Very good customer service and communication about the progress of my shipment and delivery. No issues.