Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersdelivery team Tristan and Matt were great. On time, polite, everything unpacked as we asked, no damage the house or goods.
We had a great experience with the move from Australia to the United States and had to have you move us back to Australia.
Would highly recommend your services to anyone moving in Australia or overseas. Everything was executed with professionalism and took some of the stress out of moving.
Thank you.
Sales process was fantastic however as soon as it is sold and the deal is closed you move, as a customer, from we can tailor what you need, to being told when the truck will be there including time and date with no exceptions. Wheel was also broken on our air-conditioner. The delivery team wrote it down but no-one has emailed or called to offer any compensation or simply to say sorry. Great service, well priced but the back end lets you down slightly based on the excellent expectations upfront.
The Conroy’s team went above and beyond for us. We cannot thank them enough.
Conroy removals are good at what they do .We were impressed from the start when they packed up our goods to delivery .We moved from Melbourne to Auckland so our furniture was sent by container .Their chaps are friendly, helpful and yet work fast to get the job done .We would definately recommend Conroy Removals .Look at all the other positive referals they have on their website .
Michael & Delene Hines
This feedback is for the Melbourne end. The Auckland end were excellent also. I had a problems with NZ customs and biosecurity services that are quite unbelievable and I plan to find answers. How can Biosecurity take my items and advise of cleaning fees, with zero justification or direct contact. It is completely unreasonable. At an airport with personal luggage the owner is able to discuss the situation and justify their items. Here, the owner is completely at the mercy of bio and that needs to change. They have more power than the police. Conroy have been excellent across the board however right from the first phone call.
In short, i thought it was a very professional service right from the beginning to the storage. I am sure the delivery will be the same.Thank you guys. I will be recommending this to others aswell.
Regards,
Daniel
The process and communications with Conroy Removals has been fantastic from the very begining with the onsite quote with Colin to Sonny and Daryl who collected and packed my furniture through to Karen and Susan who help with payments, Custom Declearations and constant ETA updates of my furniture all were very polite, helpful, very efficient and thorough and are a credit to the Conroy Removals Team. Look forward to the same experience when my furiture it delivered tomorrow with the Conroy Removals Auckland, NZ Team.
It was quoted as only taking an hour and took alot longer. I felt it was very expensive for the time it took and the fact it was only a short distance.
The movers were fantastic though very professional and easy to deal with.
The initial consultation, booking and payment process was great, as was the organisation of the pick up date and the collection of our belongings from Melbourne as we prepared to move to Vancouver.From there, we found everything to be very poor unfortunately. Our initial quotation listed an approximate transit time of 8-10 weeks, we were made to believe that this was door to door. As it turns out, the actual door to door time was over 19 weeks. Throughout the transit process we sent emails asking for an update on the location of our belongings and an estimated arrival date. All of these emails went unanswered until receiving an email from Conroy NZ stating our belongings had arrived in Wellington, NZ and were being prepared for unload. This was around the date that our belongings should have been arriving in Canada.
Further emails went back and forth with Conroy NZ staff to confirm the delivery location and arrival date into Vancouver. We were advised of a date approximately 16 weeks after the initial pickup. Unfortunately this date was blown out by another 2 weeks as the vessel transporting our container made additional return trips between Australia and New Zealand that we only found out about through vessel tracking sites despite being reassured that it was on its way to North America.
There were a few minor complications with the partner company here in Canada as they initially tried to charge us penalty rates for the delivery despite the delivery conditions being listed on the Conroy proposal. This was resolved satisfactorily, albeit through the New Zealand offices, not the Australian offices.
Delivery of our belongings was completed smoothly and efficiently.